unprocess sales items in POS

Colleen Watson_10288394

I am unsing Reckon 2019 with POS.  When we do and EOD and then do the transfer I get a message saying that we have unprocessed sales.  How do I fix this.
Also when I do the Post/transfer/compact I notice that the debtors box is not tick.  
I had no handover with system so learning as I go.

Chris McGregor

This will more than likely be because you have unprocessed transactions under another terminal for terminal name. This normally occurs when you had to uninstall and reinstall a new PC and have used a slightly different tunnel name to what you had originally, or of had to get a new installation key for some reason.

Datarec

Hi Chris,

Datarec

Hi Colleen,

DATA RECOVERY: Good tip for finding a solution if you have encountered a problem and a specific error message is displayed

Here is an existing post that may be relevant
https://community.reckon.com/reckon/topics/pos-transfer-error-unprocessed-transactions-at-end-of-day

Here is a a POS resource
POS Startup User Guide >

Chris McGregor

G’day Data Rec Guru seems i’m a fool who cant keep away. .

Datarec

Reliving the good old days

Colleen Watson_10288394

No have not installed/uninstalled any new POS software or equipment.
One day the system was working fine.  The next the message came up and has continued, can not fine what is going on.

Colleen Watson_10288394

I have already gone through that.  We have 3 POS systems and all transfers/downloads/compact are all done on the admin POS machine.
Does unprocessed transactions mean that they have not been sent to Reckon Desktop????

Datarec

Are you saying you have read through the post and tried all the recommendations there?
https://community.reckon.com/reckon/topics/pos-transfer-error-unprocessed-transactions-at-end-of-day

Consider documenting the procedures you are following when performing the EOD process, provide screenshots of the error messages you are encountering, etc as this may assist other community members in recognising where you may be doing something different or give a clue as to the other areas of investigation to follow.

You may need assistance beyond what can be provided over this support forum.
Recommend that you contact the Reckon POS Technical Support Team for over-the-phone or remote assistance.

Colleen Watson_10288394

I have found that there is another terminal listed, but it should not be there. I can delete it, but I would like to know what transactions where done under that login.

Colleen Watson_10288394

Does anybody else able to answer this question.  I am reluctant to call support as I find it hard to understand what is being said to me as there English is not the best.
The link above is 5 years old !!!