"Something went wrong" message when try to submit first STP

Elaine Lau
Elaine Lau Member Posts: 6
edited January 2020 in Reckon One
Hi there
We try to lodge first STP file today and have called ATO provided software ID, but after ticking the " software ID provided to ATO" there is a red warning message saying ' something went wrong" and we could not submit the file.
There should not be firewall issue as I run other company file on the same computer and they are all submitting fine.
Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited January 2020
    Hi Elaine,
    Unfortunately we're experiencing some connectivity issues at the moment due to a larger ongoing AWS issue. Please check out this announcement for more info -
    GovConnect & STP mobile app connectivity issues (23 January 2020)


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