Sending invoices

Chris Bracher
Chris Bracher Member Posts: 3 Novice Member Novice Member
edited August 2020 in Reckon One
Sending invoices. My 1st batch of invoices are acknowledged as "Sent" within the Reckon platform but are NOT appearing in the default email address on my computer as Sent. Is this normal? Short of ringing my customer, how can I be sure that they have actually been despatched?

Welcome!

It looks like you're new here. Sign in or register to get started.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2020
  • Chris Bracher
    Chris Bracher Member Posts: 3 Novice Member Novice Member
    edited July 2020
    Thanks Rav. Can I assume that responses to the emails - ie acknowledgment of receipt of invoices -will appear in my Outlook or will they also reside in Reckon One?
  • Cheryl Boneham
    Cheryl Boneham Member Posts: 17 Reckoner Reckoner
    edited July 2020
    I cc myself into all invoices I send but that doesn't guarantee they receive the invoices either but at least you have an email that you can forward in outlook.  That's a downside of the online version as with my old program I used to able to put a read receipt on the email in outlook so I knew instantly that either the address was incorrect or they hadn't received. 
  • Chris Bracher
    Chris Bracher Member Posts: 3 Novice Member Novice Member
    edited July 2020
  • Cheryl Boneham
    Cheryl Boneham Member Posts: 17 Reckoner Reckoner
    edited July 2020
    Good luck I have complained about right from the start and Iā€™m still waiting for a solution
  • Spilly
    Spilly Member Posts: 182 Reckoner Reckoner
    edited August 2020

Welcome!

It looks like you're new here. Sign in or register to get started.