New Community Setup

Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭
edited September 11 in About Reckon Community

Hi Rav

I like the idea of this new Forum however I'm having a few issues ....

  • Like John G, I also wasn't able to choose the " ... Community" category to post in as it was one of several that are greyed out ...?
  • Whilst my User Name has been retained, when I go in to "Edit Username" it says it's not the right format & needs to be changed but .... it's greyed out so I can't change it !?
  • I don't have the option to comment on any posts.  I saw your suggestion to critters222 Re: verification but I've not received the email for this & the verification option image that you showed isn't visible anywhere either!?


Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

[email protected]

https://www.accounted4bs.com/

Comments

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭
    edited September 11

    My email address & website links in my signature don't work either .... How do I fix that ?

    (It appears I can comment now ... well, on this post anyway ?)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,801 Administrator

    Hey @Acctd 4 (Shaz) (Reckon Accredited Bookkeeper/Regd

    Great to see you on the new Community! 🙂

    Like John G, I also wasn't able to choose the " ... Community" category to post in as it was one of several that are greyed out ...?

    Yes there are a couple of categories that are in read-only access but I've opened up the 'About Reckon Community' category to gain feedback like this so I can make some changes/improvements particularly in the early stages of the new platform. If you refresh, it should be open for you now to add a post in that category as well and I'll also move this post from there as well.


    Whilst my User Name has been retained, when I go in to "Edit Username" it says it's not the right format & needs to be changed but .... it's greyed out so I can't change it !?

    Unfortunately, this one has me a bit stumped at the moment because it was working correctly in testing so I'm getting that looked into at the moment. If you can let me know what username you'd like though, I should be able to update it for you manually. It just needs to be unique, only contain letters, numbers, underscores, and must be between 3 and 20 characters long.


    I don't have the option to comment on any posts. I saw your suggestion to critters222 Re: verification but I've not received the email for this & the verification option image that you showed isn't visible anywhere either!?

    Looks like your ability to comment/post is working now so that's good 😊


    I've fixed up the link in your Signature, it just needed the https:// added to the start of the URL but I can see that your email address link isn't opening the mailto: like normal. I'll get that looked into.

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    Thanks Rav - I guess my username can just be "Acctd4" (... or does it HAVE to contain letters, numbers AND underscores ?)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,801 Administrator

    No that's ok as it is Shaz, I've updated your username now 😊

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    Thanks Rav 😊 - my email address link is still not working yet (reflecting as an unsafe link ..?)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    Hi Rav

    Any update on fixing my email address ? (still reflecting as an error - unsafe link 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,801 Administrator

    @Acctd4 Hey Shaz, I'm getting this one checked over by our account manager for the new platform. I haven't heard back yet but I'll give them a hurry up and see where things are at with it. I imagine it should be pretty straightforward but I'll let you know.

  • RavRav Administrator Posts: 9,801 Administrator

    @Acctd4

    Hi Shaz, the email address in your signature should now be sorted 😀

  • PhuongDoPhuongDo Reckon Developer Partner Posts: 212 ✭✭
    • Hi @Rav , is the signature setting for just special users or anyone can have it? The reason I ask this is because I don't have an option to change my signature, it said "You don't have permission to use a signature."


    Phuong Do / Reckon Developer Partner

    [email protected]

  • RavRav Administrator Posts: 9,801 Administrator

    Hi @Phuong Do / Reckon Developer Partner

    Hmm.. that's odd. Let me check into that and I'll shoot you a reply shortly.

  • Kris_WilliamsKris_Williams Member Posts: 1,151 ✭✭✭

    Mine’s the same. What are the signatures meant for anyway?

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭
    edited September 18

    @Kris_Williams It's just an automated way of adding your details to anything you comment on or post  (I used to have to copy & paste from Word every time but now it's automatic! 😊

    (Unfortunately, it now means all my previous posts also include the automated signature so they all have it on twice now! 😩 )

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Kris_WilliamsKris_Williams Member Posts: 1,151 ✭✭✭

    Yes I see what you mean, all of your business and contact details. I knew what a signature was in Outlook but thought it may have been something different

    thank you

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    @Rav

    I'm having a few issues with attachments - it's inserted an extra large image on one post & on another it's duplicated an image & when I try to edit, I'm unable to & get this message pop up (!?) :

    (It's inserted this one with no issues but it seems to be difficult to edit or remove one once posted - It creates a box around the image but there's no way to select/delete it & backspace just reloads the page! 😩)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,801 Administrator

    @Acctd4

    Hey Shaz, can I grab the URL's to the discussions this has occurred? I'll take a look and see what's happened there and also try to replicate on our staging site.

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    @Rav

    I've actually just had the same "text box"/oversize issue again that didn't want to allow deleting when trying to post the links directly so will just paste them as text:

    https://community.reckon.com/discussion/comment/20613052#Comment_20613052

    https://community.reckon.com/discussion/8027158/sharing-company-files#latest

    (Nope, they've pasted as links still but they seem to have come across OK ...?)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    @Rav Have just used the Bullet List feature on a reply just now & there are some formatting issues with this feature too ... It doesn't allow any further text formatting (eg Bold, Italic etc) within the lists & also has trouble with paragraph sizing & backspace/deleting some characters ? 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • BruceBruce Member Posts: 276 ✭✭

    @Acctd4,

    Shaz, unless I've misunderstood your post, I haven't had the same problems.

    • I've got bold
    • I can get italics

    all i did was use ctrl + b/Ctrl + i after I had created the bulleted lists

    Good luck

    Bruce

  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    Thanks Bruce .... good to know!

    (The format bar comes up for text outside of the list though so assumed it would still be the same ..... Also .... Why is there no “Underline” option in it ?????)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • BruceBruce Member Posts: 276 ✭✭

    Sorry Shaz, no idea in relation to the underlining

  • RavRav Administrator Posts: 9,801 Administrator
    edited November 4

    Thanks @Bruce!

    Just to clarify Shaz, when you create the bullet point list, then highlight the text you want to format, a lightbox should normally appear allowing you to do so. Is this appearing for you? Screenshot example below.


    In regard to the underline option, unfortunately it isn't offered on this platform. The question has been raised about it though, I'll copy the response below.

    This is not a feature we are likely to introduce to our editor. We want to make sure we encourage users to follow web best-practices and it is highly recommended to reserve underlined text for links on the web.


  • Acctd4Acctd4 Accredited Partner Posts: 846 ✭✭✭

    Thanks @Rav

    ..... Oversized images upon upload is still an issue (not just for me but in general for everyone, I believe ?) 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,801 Administrator

    @Acctd4

    Hey Shaz, I had a meeting with your account manager this morning and raised some of the points from our conversation re: images.

    The good news is there is some work planned on their end regarding image sizing including the ability to resize which is planned for release. The tentative timeframe at the moment is roughly in 2-3 dev cycles which will put it in the first few months of the new year.

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