Online Banking mode - Reckon Hosted

Peta
Peta Member Posts: 15 Reckoner Reckoner
edited October 28 in Accounts Hosted

I cannot get out of "Online Banking" Mode in Reckon Hosted, so when I try to pay by Credit Card which is not an online account it will not let me select it.

Can someone please assist? Is there any way of forcing it to do so?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @Peta

    When you say you can't get out of the Online Banking Centre, can you give me a bit more info on that. Particularly, what is happening when you attempt to do so and how you are trying to close it.

    What happens when you click the close button on the OBC window? (see my screenshot below)


    image.png


  • Peta
    Peta Member Posts: 15 Reckoner Reckoner
    edited October 2020

    Hi Rav, Normally when you close it asks if you would like to get out of "online mode" or something, but in this instance its not, and what is happening is that when I go to pay a bill, I can only use any of the accounts that are "Online" and will not show any other bank accounts.

    image.png


  • Peta
    Peta Member Posts: 15 Reckoner Reckoner

    Hi Rav, I am still stuck in this today, any news/updates?

  • Peta
    Peta Member Posts: 15 Reckoner Reckoner

    Hi Rav, All good I found out if I switched to Multi User Role it stopped that function. Thanks :)

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,216 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Rav Re: Our phone conversation ..... Note the size of your uploaded image above! 🤔 

    Shaz Hughes.png

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