I am trying to lodge a payroll to STP and keep getting this error message:
"Request was incorrectly formatted or was missing required items."
Is there any way to find out what is causing this?
You should be able to click on the error message and get a description of where the problem might be
The error message is in a box across the top of the screen. Clicking on it does not have any effect.
There does not appear to be any way of determining what the problem is, or even which employee it relates too
Just resubmit STP tomorrow
I have resubmitted this payrun a number of times over the past week - always the same result.
Surely there is a log somewhere that records the details of what causes the error?
Are any of these employees new? If they are I would check the details, address DOb etc. maybe you could just wait until the next pay and see if that goes through because as you know the STP includes YTD figures
Yes there was a new employee, and the State in the address was incorrect. Thanks for your help
What are the requirements of a new job keeper coming from 4 January 2021