Client no longer with Reckon needs access to Hosted File

Larissa

Hi

I have a client who used to be with Reckon Hosted but is no longer.

Of course, he now need access to the file.

How can he have access to the file (read-only)?

(I know this has been asked before but I cannot find the answer).

Thanks in advance.

Kris_Williams

If he has a backup on his computer he could possibly download a trial version of Reckon Enterprise, that I believe is the only version that will open the hosted file.

Larissa

Thanks Kris.

I thought it had something to do with Enterprise - thanks for confirming it.

I'll got back to the client and find out what the issue is...

Have a great day and thanks again.

Matt Coonan

I have the same problem but cant find a backup on my computer. So I cant complete my tax until payment summaries have been submitted and I can get the info for that.

I'm badly stuck.

What do I need to do next.

Regards

Matt

Kris_Williams

I would ring Reckon. Have you searched your computer for. *.qbb and *.qbw?

you would have had to manually download the backup or data file when you were still using the program, it’s not an automatic process

Matt Coonan

Its hard speaking to them. They told me to get new log on etc but that just sets up knew account and doesnt let me in my old files and I have to pay

Kris_Williams

Damn that is so frustrating

Acctd4

@Matt Coonan Reckon should be able to grant temporary (read-only) access. I would try calling them again.