Client no longer with Reckon needs access to Hosted File

Larissa_7048652
Larissa_7048652 Member Posts: 36 ✭✭
in Accounts Hosted

Hi

I have a client who used to be with Reckon Hosted but is no longer.

Of course, he now need access to the file.

How can he have access to the file (read-only)?

(I know this has been asked before but I cannot find the answer).

Thanks in advance.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    If he has a backup on his computer he could possibly download a trial version of Reckon Enterprise, that I believe is the only version that will open the hosted file.

  • Larissa_7048652
    Larissa_7048652 Member Posts: 36 ✭✭

    Thanks Kris.

    I thought it had something to do with Enterprise - thanks for confirming it.

    I'll got back to the client and find out what the issue is...

    Have a great day and thanks again.

  • Matt Coonan
    Matt Coonan Member Posts: 2 ✭

    I have the same problem but cant find a backup on my computer. So I cant complete my tax until payment summaries have been submitted and I can get the info for that.

    I'm badly stuck.

    What do I need to do next.

    Regards

    Matt

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I would ring Reckon. Have you searched your computer for. *.qbb and *.qbw?

    you would have had to manually download the backup or data file when you were still using the program, it’s not an automatic process

  • Matt Coonan
    Matt Coonan Member Posts: 2 ✭

    Its hard speaking to them. They told me to get new log on etc but that just sets up knew account and doesnt let me in my old files and I have to pay

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Damn that is so frustrating

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,163 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Matt Coonan Reckon should be able to grant temporary (read-only) access. I would try calling them again.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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