Client no longer with Reckon needs access to Hosted File

Hi
I have a client who used to be with Reckon Hosted but is no longer.
Of course, he now need access to the file.
How can he have access to the file (read-only)?
(I know this has been asked before but I cannot find the answer).
Thanks in advance.
Comments
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If he has a backup on his computer he could possibly download a trial version of Reckon Enterprise, that I believe is the only version that will open the hosted file.
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Thanks Kris.
I thought it had something to do with Enterprise - thanks for confirming it.
I'll got back to the client and find out what the issue is...
Have a great day and thanks again.
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I have the same problem but cant find a backup on my computer. So I cant complete my tax until payment summaries have been submitted and I can get the info for that.
I'm badly stuck.
What do I need to do next.
Regards
Matt
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I would ring Reckon. Have you searched your computer for. *.qbb and *.qbw?
you would have had to manually download the backup or data file when you were still using the program, it’s not an automatic process
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Its hard speaking to them. They told me to get new log on etc but that just sets up knew account and doesnt let me in my old files and I have to pay
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Damn that is so frustrating
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@Matt Coonan Reckon should be able to grant temporary (read-only) access. I would try calling them again.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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