Client no longer with Reckon needs access to Hosted File

LarissaLarissa Member Posts: 45

Hi

I have a client who used to be with Reckon Hosted but is no longer.

Of course, he now need access to the file.

How can he have access to the file (read-only)?

(I know this has been asked before but I cannot find the answer).

Thanks in advance.

Comments

  • Kris_WilliamsKris_Williams Member Posts: 1,216 ✭✭✭

    If he has a backup on his computer he could possibly download a trial version of Reckon Enterprise, that I believe is the only version that will open the hosted file.

  • LarissaLarissa Member Posts: 45

    Thanks Kris.

    I thought it had something to do with Enterprise - thanks for confirming it.

    I'll got back to the client and find out what the issue is...

    Have a great day and thanks again.

  • Matt CoonanMatt Coonan Member Posts: 2

    I have the same problem but cant find a backup on my computer. So I cant complete my tax until payment summaries have been submitted and I can get the info for that.

    I'm badly stuck.

    What do I need to do next.

    Regards

    Matt

  • Kris_WilliamsKris_Williams Member Posts: 1,216 ✭✭✭

    I would ring Reckon. Have you searched your computer for. *.qbb and *.qbw?

    you would have had to manually download the backup or data file when you were still using the program, it’s not an automatic process

  • Matt CoonanMatt Coonan Member Posts: 2

    Its hard speaking to them. They told me to get new log on etc but that just sets up knew account and doesnt let me in my old files and I have to pay

  • Kris_WilliamsKris_Williams Member Posts: 1,216 ✭✭✭

    Damn that is so frustrating

  • Acctd4Acctd4 Accredited Partner Posts: 896 ✭✭✭

    @Matt Coonan Reckon should be able to grant temporary (read-only) access. I would try calling them again.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

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