IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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Server busy?

nerissamaticnerissamatic Member Posts: 6

Hi, I've been getting this error since Friday night. What seems to be the problem? Can you please help?

Thanks,

Nerissa


Comments

  • RavRav Administrator Posts: 11,798 Community Manager

    Hi Nerissa,

    Can you please log off the active session in the Hosted control panel and then logout (use the Logout option).

    Close your browser and then reopen and login after a couple of minutes. Does the same behaviour occur after this?

  • nerissamaticnerissamatic Member Posts: 6

    Hi Rav, yes I tried what you said since Friday. And it gives me the same error message.



  • nerissamaticnerissamatic Member Posts: 6

    I also got this message now.


  • RavRav Administrator Posts: 11,798 Community Manager

    Hmmm that is strange. Usually getting off the current file server by logging off the active session and then re-establishing a new connection solves the problem.

    At this stage it might be best to give our technical support team a call on 1300 799 150 so we can get a technician to take a closer look at this with you.

  • nerissamaticnerissamatic Member Posts: 6

    Hi Rav, my client and I use the same username and pw. I live in the Philippines and she's from Australia. The whole day today, she used Reckon and did not experienced the same problem. I also switched to Mozilla browser (previously I use Chrome) and got the same error message. Do you think this has something to do with my location or something? But my other client, has also uses Reckon has no problem. I can access their books. This is very weird.

  • RavRav Administrator Posts: 11,798 Community Manager

    Hmmm I don't think location should play a part to be honest, but perhaps it does. I'll ask our Hosted team to see if that's the case.

    Just to check, has it occurred for you today at all or since your last reply above?

  • nerissamaticnerissamatic Member Posts: 6

    I even tried using other laptops and used other browser to log in. Yes, I checked today and I still have the same error. It occurred since Friday midnight, but the weird thing is I've been using it for 2 weeks already. And my client has another Reckon account with a different company name, and I can access it. So location is probably not an issue?

  • RavRav Administrator Posts: 11,798 Community Manager

    my client and I use the same username and pw.

    Are you logging in at the same time as each other? Is there a particular reason you/your client don't have your own user logins?

    I know this sounds a bit odd but are you able to rename the company file and in particular ensure there are no special characters ie. non-alphanumeric characters in the file name then logout and retry after a couple of minutes. For info on how to rename your Reckon Accounts Hosted file, check out the guide here

  • nerissamaticnerissamatic Member Posts: 6

    Can you please help me how to set up multi user in Reckon? That will be helpful. Thank you!

  • Dianne MetcalfeDianne Metcalfe Member Posts: 15

    We have exactly the same problem with one of our company files today. The other two files are fine. We've logged off all remote sessions on all computers.

    Has anyone come up with a solution?

  • PETERPETER Member Posts: 1

    SOVED 4 ME!

    Uninstall the 64bit version of Office

    Reinstall the 32bit version

    Then...

    Butcher your registry (if you don't know then don't do!)

    Correct Values for Office 2016 ProPlus ClickToRun (O365)

    This results in the following Registry keys being set:

    Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\Security

    Value name: AdminSecurityMode

    Value type: REG_DWORD

    Value: 3

    Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\Security

    Value name: PromptOOMSend

    Value name: PromptOOMAddressBookAccess

    Value name: PromptOOMAddressInformationAccess

    Value name: PromptOOMMeetingTaskRequestResponse

    Value name: PromptOOMSaveAs

    Value name: PromptOOMFormulaAccess

    Value name: PromptSimpleMAPISend

    Value name: PromptSimpleMAPINameResolve

    Value name: PromptSimpleMAPIOpenMessage

    Value type: REG_DWORD

    Value: 2

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