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Ceri
Ceri Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

Morning


Is anyone else getting this message this morning? Any ideas on how to get around it?

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  • Ceri
    Ceri Member Posts: 3 Novice Member Novice Member

    I have tried in both Chrome & firefox

  • Kris_Williams
    Kris_Williams Member Posts: 3,816 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I just logged in from my iPad using Safari, no problems.

    Have you tried logging off all remote sessions in the Control panel?

  • Ceri
    Ceri Member Posts: 3 Novice Member Novice Member

    Thanks Kris,

    I tried firefox with no luck and yes have logged off all users on control panel.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,749 Reckon Community Manager Community Manager

    Hi @Ceri

    Is this still occurring for you now? Are there any active sessions at all in your Hosted control panel immediately after logging in and before launching the Hosted window?

  • 43midget .
    43midget . Member Posts: 13 Reckoner Reckoner

    Hi,

    I am having this problem in one of our company files, the other one i can log into fine.

    The main company file is the problem one - keep getting this message, was working ok yesterday afternoon. Every time i exit from this message i go into the control panel & log off remote sessions - there is always a session in progress until i log off & i keep going round & round in circles. I urgently need assistance please

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