Updated password - seems only half updated!

Newbee

Hi All,

I updated my login to Reckon accounts hosted and it works for the first login screen but when prompted to enter password to second login it says it's says it's incorrect. So the first login is fine and the second only works if I use the old password. I did this more than 72 hours ago. Also, I have updated my account name and details yet it still comes up with the previous finance persons user name. Any advice would be really appreciated.

Cheers,

Newbie

Kris_Williams

The second password is the file password, normally the default username would be admin. If the other person has left you would delete that person from your user list once you are in

Acctd4

As Kris said, these are 2 separate logins - The first one is access to the Hosted platform & the second is your existing company file login (the same one you used to login to your file on your desktop version)

Datarec_ReckonLtd

If you are trying to login to the new Hosted 2021 R1 application, you need to have your data file Admin password.

Login to the Hosted 2020 R2 application using the username and password that normally allows you access.

If you are not prompted for a username or a password, then this mean there is only one user account setup which is the default Admin user and it has no password.

If you are using the username "Admin" and the associated password is allowing you into the data file, then you are already logging in as the default Admin user.

If you are using the a different username and the associated password is allowing you into the data file, you just need to confirm whether you are the actual Admin user.

 

What username do you use to login to the data file?

Login to the data file using the username that you are normally are able to use, then view the User List. (Click on the menu Company | Users | View Users)

 

i. Confirm which username is logged in.

ii. Confirm whether there is any username called "Admin" or has "(Admin)" alongside it and what is the username.

 

 If the username you are logged in as is not "Admin" or does not have alongside it "(Admin)(logged on)" then you are not logged in as the Admin user.

 

If you do not know what the Admin password is, then we can assist with an Admin password removal service.