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Emailed invoice not changing Status to Sent

MarkMark Member Posts: 4

i have a client who is emailing his invoices to his customers in Reckon One, however random invoices are not changing status to sent, he is finding it a major hurdle to the program.

Comments

  • RavRav Administrator Posts: 11,749 Community Manager

    Hi Mark,

    So its not affecting invoices sent to a particular customer but is random/happens to various customers in Reckon One? Has the recipient confirmed that the email has been received?

    Do you know when this issue first started for the client?

  • MarkMark Member Posts: 4

    Yes, invoices have been received.

    He has only had the program for a few months, I had it previously in Accounts Desktop and a Data Migration was done.

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