Hi I am trying to submit my first payrun ln the new payroll app it keeps shutting down .I have not been able to submit my first pay run.
Hi I am on basic plan but the app keeos shutting down please help. Have not been able to submit my first pay run.
Can you step me through what you're doing/inputting in the Payroll App prior to it shutting down?
I go to emplyees to draft to edit to tax withheld to custom tax withheld enter amount then press done .As soon as I enter done the app closes
Ok, thanks for that @Yogesh1961_
Have you entered an earnings item in the pay run first? ie. prior to entering the custom tax. If not, please do so and it will stop the app from exhibiting this behaviour.
I've done some testing and have found that the app will exhibit this behaviour in the following two scenarios.
I've made our app team aware and it will be addressed as part of a bug fix in a future update of the app.
Thanks very much its all good now