ABN registered

System
System Member Posts: 225 Moderator Moderator
in Reckon Payroll App & Web
This discussion was created from comments split from: ABN & Branch number is already registered - migrating to new payroll app.

Comments

  • LindaH_10861661
    LindaH_10861661 Member Posts: 5 ✭

    Hi I'm having same problem as Sand & Melissa above. My AN is 25127782254. I think my GovConnect Subscription needs to be deleted.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    HI @LindaHopkinson

    I've removed your ABN from GovConnect. Can you please try out the migration again and see if you're able to proceed successfully.

    Cheers

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  • LindaH_10861661
    LindaH_10861661 Member Posts: 5 ✭

    No luck. Have logged out, swiped it away. Opened, clicked Yes I would like to migrate. It still says This ABN & Branch no.iIs already registered.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Thanks for getting back to me Linda and sorry to hear it didn't work. Can we try something a bit different this time -


    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ (preferably on a PC) and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


    That should work but either way let me know how you get on.

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  • LindaH_10861661
    LindaH_10861661 Member Posts: 5 ✭

    Thanks very much. It now works perfectly.

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