Email of Pay Slips not working with Reckon Hosted

Marilyn Strauss
Marilyn Strauss Member Posts: 20 Reckoner Reckoner
in Accounts Hosted

All pay slips are selected to "Both"

After Selecting Pay slips it then defaults to Invoices and wants to send all invoices back to 2008 all 18134 Invoices.

I have been into Send Forms preferences and made Pay Slips the default but the system does not remember and keeps going back to invoices.

I have been using Reckon Hosted for a couple of years and this has only happened with the new version.

 

I would appreciate help - happy to pay and for an expert to sort out this problem.

 

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,182 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Marilyn

    I've replied on your other post too Re: checking the setting in each of the employee's records:

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  • Marilyn Strauss
    Marilyn Strauss Member Posts: 20 Reckoner Reckoner

    I have done this and double checked that they are all set to Both.

  • Marilyn Strauss
    Marilyn Strauss Member Posts: 20 Reckoner Reckoner

    I have done this and double checked that they are all set to Both.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,140 Reckon Community Manager Community Manager

    Hi @Marilyn Strauss

    It might be worthwhile giving our technical support team a call so we can have a technician take a closer look into your setup to see what could causing this for you. When you have a moment can you please give us a call on 1300 799 150

  • John Graetz
    John Graetz Member Posts: 1,447 Reckon Hall of Famer Reckon Hall of Famer

    Marilyn. Another tried and proven method to fix difficult problems is to do a Rebuild of the Company file, three times. Have you considered that as an option?

    John L G

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