Email of Pay Slips not working with Reckon Hosted

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Marilyn Strauss
Marilyn Strauss Member Posts: 19 ✭
in Accounts Hosted

All pay slips are selected to "Both"

After Selecting Pay slips it then defaults to Invoices and wants to send all invoices back to 2008 all 18134 Invoices.

I have been into Send Forms preferences and made Pay Slips the default but the system does not remember and keeps going back to invoices.

I have been using Reckon Hosted for a couple of years and this has only happened with the new version.

 

I would appreciate help - happy to pay and for an expert to sort out this problem.

 

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Marilyn

    I've replied on your other post too Re: checking the setting in each of the employee's records:

    Capture.JPG


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Marilyn Strauss
    Marilyn Strauss Member Posts: 19 ✭
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    I have done this and double checked that they are all set to Both.

  • Marilyn Strauss
    Marilyn Strauss Member Posts: 19 ✭
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    I have done this and double checked that they are all set to Both.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @Marilyn Strauss

    It might be worthwhile giving our technical support team a call so we can have a technician take a closer look into your setup to see what could causing this for you. When you have a moment can you please give us a call on 1300 799 150

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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
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    Marilyn. Another tried and proven method to fix difficult problems is to do a Rebuild of the Company file, three times. Have you considered that as an option?

    John L G

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