Failure uploading STP on Reckon GovConnect

BeaconBeacon Member Posts: 2

I'm getting this error message. How do I fix this?

It was working fine and then stopped with this message.

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.

Error message


Comments

  • RavRav Administrator Posts: 11,676 Community Manager

    Hi @Beacon

    Are you encountering this message in the Reckon Payroll App (which this post has been created under) or in GovConnect after creating the pay run file using some other Reckon software? eg. Reckon Accounts Hosted etc?

  • BeaconBeacon Member Posts: 2

    Rav,

    It's in GovConnect, after uploading the STP file, when submitting to the ATO. The submission to ATO fails with the above message.

    I have submitted the file previously without any issues so I'm really confused why this error is happening now and have no idea how to fix it.

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