Updating Software

GeorgeDeutsch4213

I am trying to update my Reckon Personal Plus to 2022. I have downloaded the new software and went to install it but the system told me to remove Reckon first and then install the new version.

I assume that is OK and that my data will remains secure in the upgrade process?

Rav

Hi @GeorgeDeutsch4213

Your data is stored on your file rather than the software installation.

This is unrelated to the upgrade/installation but we always recommend that you have at least a copy or two of your file saved in different locations.

More info on the install process can be found in the Installation & Upgrade Guide found here -

https://help.reckon.com/article/46sqcli2rv-46sqcli2rv-installation-upgrade-guide

GerryWinter

Call me if you want a hand installing 2022

GeorgeDeutsch4213

Thanks - that's what I thought but I just wanted to be sure.

Can I also please ask about something that I think the answer will be no but I want to check just in case.

Until 2 1/2 years ago, I was using Quicken Cashbook V8 which did everything I wanted. However, I could not load it on my then new Windows 10 machine and was unable to transfer the data to Reckon Personal Plus.

I don't suppose there has been any change since then that would make it possible for me to rescue that data?

GerryWinter

I think the answer is yes and no Cashbook upgrade would be to Home and Business not Personal Plus, its only a small extra for H&B.

send me a copy of your backup and i will try it my end.

smithna

I am trying to update my Reckon Personal Plus to 2022. I have downloaded the new software and went to install it but the system told me to remove Reckon first and then install the new version. I have done this and when I re-open and put in new installation key, it tells me that my licence has expired!! This is not the case so what can you do? I am stuck and can go no further.

GerryWinter

Had the same problem with another client i rang Reckon and they fixed it straightaway, call me if you want me to sort it.