Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.
Payroll App login is failing


I have been trying to login into my Payroll App but keeps failing - username or password incorrect.
Tried to reload the app but problem still there. My login to Payroll app (web) with same credentials is successful.
Comments
-
Hi @swakhlu01 .
Are you running the Android or iOS version of the app?
Sorry to ask the basic as I know you're an advanced user but, are you 100% sure the credentials being entered into the app are correct eg. caps lock/case sensitive, special characters etc
0 -
@Rav Hello. Yes experts can also struggle very often😉
I am using Android and entering the same password I use on the Web app which is successful.
I just tried to reset the password on the phone app and got message - network request failed.
So realized something is wrong on my end, I power cycled my phone and it is all good now. Must have been linked to the mains power failures overnight due to storm.
Payroll time yet again.
0 -
Phew! The 'ol turn it off and back on master fix 😄😄.
Glad to hear that one is sorted though, was scratching my head as to what the cause could have been.
1
Categories
- 17.9K All Categories
- 6.2K Accounts Hosted
- 5.7K Reckon Accounts (Desktop)
- 10 PaySauce for Reckon Accounts NZ
- 2.9K Reckon One
- 7 Reckon Invoices App
- 917 Reckon Payroll App
- 9 Payroll App - Help Videos
- 13 Reckon Mate App
- 11 Reckon Insights
- 98 Reckon API
- 752 Payroll Premier
- 288 Point of Sale (Desktop)
- 1.8K Personal Plus and Home & Business
- 49 About Reckon Community