Payroll App login is failing


I have been trying to login into my Payroll App but keeps failing - username or password incorrect.
Tried to reload the app but problem still there. My login to Payroll app (web) with same credentials is successful.
Comments
-
Hi @swakhlu01 .
Are you running the Android or iOS version of the app?
Sorry to ask the basic as I know you're an advanced user but, are you 100% sure the credentials being entered into the app are correct eg. caps lock/case sensitive, special characters etc
0 -
@Rav Hello. Yes experts can also struggle very often๐
I am using Android and entering the same password I use on the Web app which is successful.
I just tried to reset the password on the phone app and got message - network request failed.
So realized something is wrong on my end, I power cycled my phone and it is all good now. Must have been linked to the mains power failures overnight due to storm.
Payroll time yet again.
0 -
Phew! The 'ol turn it off and back on master fix ๐๐.
Glad to hear that one is sorted though, was scratching my head as to what the cause could have been.
1
Categories
- All Categories
- 6.7K Accounts Hosted
- 6K Reckon Accounts (Desktop)
- 3.2K Reckon One
- 137 Reckon Payroll Upgrade for Reckon One ๐
- 10 Reckon Invoices App
- 939 Reckon Payroll App & Web
- 21 Payroll App - Help Videos
- 18 Reckon Mate App
- 14 Reckon Insights
- 107 Reckon API
- 952 Payroll Premier
- 120 Payroll Premier upgrade to Reckon Payroll โคด๏ธ
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 68 About Reckon Community