Payroll App login is failing

swakhlu01 .
swakhlu01 . Member Posts: 483 Payroll App Expert Payroll App Expert
in Reckon Payroll App & Web

I have been trying to login into my Payroll App but keeps failing - username or password incorrect.

Tried to reload the app but problem still there. My login to Payroll app (web) with same credentials is successful.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @swakhlu01 .

    Are you running the Android or iOS version of the app?

    Sorry to ask the basic as I know you're an advanced user but, are you 100% sure the credentials being entered into the app are correct eg. caps lock/case sensitive, special characters etc

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  • swakhlu01 .
    swakhlu01 . Member Posts: 483 Payroll App Expert Payroll App Expert

    @Rav Hello. Yes experts can also struggle very often😉

    I am using Android and entering the same password I use on the Web app which is successful.

    I just tried to reset the password on the phone app and got message - network request failed.

    So realized something is wrong on my end, I power cycled my phone and it is all good now. Must have been linked to the mains power failures overnight due to storm.

    Payroll time yet again.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Phew! The 'ol turn it off and back on master fix 😄😄.

    Glad to hear that one is sorted though, was scratching my head as to what the cause could have been.

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