Payroll App login is failing
I have been trying to login into my Payroll App but keeps failing - username or password incorrect.
Tried to reload the app but problem still there. My login to Payroll app (web) with same credentials is successful.
Comments
-
Hi @swakhlu01 .
Are you running the Android or iOS version of the app?
Sorry to ask the basic as I know you're an advanced user but, are you 100% sure the credentials being entered into the app are correct eg. caps lock/case sensitive, special characters etc
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0 -
@Rav Hello. Yes experts can also struggle very often😉
I am using Android and entering the same password I use on the Web app which is successful.
I just tried to reset the password on the phone app and got message - network request failed.
So realized something is wrong on my end, I power cycled my phone and it is all good now. Must have been linked to the mains power failures overnight due to storm.
Payroll time yet again.
0 -
Phew! The 'ol turn it off and back on master fix 😄😄.
Glad to hear that one is sorted though, was scratching my head as to what the cause could have been.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
1
Categories
- All Categories
- 6.6K Accounts Hosted
- 15 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 6 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll 🚀
- 32 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 24 Reckon Mate App
- 2.6K Reckon One
- 8 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 66 About Reckon Community