Exporting to Excel won't work
Hi
We Installed Reckon Accounts on a different PC (Windows 10)and now I am unable to export to excel
This PC (Windows 10) uses Microsoft Office 365 Business and is a click to run version
Reckon is also loaded on other PC's/laptops and exporting to excel works fine.
It uses Microsoft 365 Apps for Business and is also a click to run version
I found this article Export to Excel option is greyed out - Reckon Help and Support Centre which i have shown to our IT Dept and they are unable to get this exporting to work -
This also stated that click to run versions do not support integration with Accounts business - yet it works on our other PC's?
What do I need to do to enable exporting to excel
Answers
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Hi Janine,
At the risk of sounding a bit clueless, can you let me know what you mean by a 'click to run' version of Office? Do you mean its a cloud based version? ie. they are not locally installed on your PC?
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HI Rav
I don't know much and only learnt that there is a click to run version today also - it is referenced in the article in the link at point 3 of the solution
Office and reckon products are both installed directly on the PC and laptop respectively - not cloud versions
Here is a couple of screen shots from our two versions - in the about excel bit it says they are click to run -
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It looks like they want you to run the help about the products which is nothing to do with using your programs directly on your machine.
I you wish i can take a look.
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Hi All
We have resolved our issue - our IT had another look and after realising we have click to run excel that works on one laptop and not the other they did a repair of office on the offending PC and now I can export to excel again.
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