IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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tinalitinali Member Posts: 6

Hello

I had the same issue with sign in

please Help me fix it

see picture

Thank you


Comments

  • RavRav Administrator Posts: 11,653 Community Manager

    Hi @tinali

    Can you please give the migration another go now and let me know if it goes through successfully for you.

    Please note, it looks like you previously held a Reckon One Payroll subscription under your account which has since been cancelled so please ensure you give your Payroll App account a different name to what you had designated for that service.

    To do this, you'll be presented the option to give your Payroll App account a book name at this stage of the account setup - (screenshot example below).

    In the screenshot you'll see I've given my Payroll App account the name 'Reckon Limited'. You can name your book anything you like but please ensure its different to the name you had given your former Reckon One Payroll service that you previously had under your email address.


  • tinalitinali Member Posts: 6

    Hello Rav

    It works well

    but I forgot to change the book name

    Is that ok

    If not where can I change that again

    thank you

  • RavRav Administrator Posts: 11,653 Community Manager

    Hi @tinali

    Have you been able to set up your account successfully on the app since the change I actioned yesterday? If so, then you won't need to worry about the book name.

    If you didn't change the book name and can't setup your account then that's a different matter, let me know.

  • tinalitinali Member Posts: 6

    Hi Rav

    I can set up the account successfully since yesterday

    I think I don’t need to change the book name then

    thank you

  • RavRav Administrator Posts: 11,653 Community Manager

    Good stuff, it sounds like you're all sorted 👍️

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