I'm trying to submit the payroll in the portal and its coming up with an error - telling me I need to make changes to the accounting product before submitting again???? What changes are needed?
What is the full error message you're receiving or is that all there is to it?
If not can you post a screenshot of it here and it'll give us a better understanding of what's happening.0
Hi Rav, please see above screenshot, I hope this helps0
Ok so basically that error message means there was either an issue with the ATO's SBR2 service at the time of your submission or it was unavailable. The most common times where this appears is during/following system maintenance that the ATO carries out from time to time.
Its a pretty simple solve though, all you need to do is either send through the submission again OR if you've already sent a successful submission after this particular one then your YTD balances will have already updated so you won't need to do anything.2
- 18.3K All Categories
- 6.3K Accounts Hosted
- 5.7K Reckon Accounts (Desktop)
- 10 PaySauce for Reckon Accounts NZ
- 981 Reckon Payroll App
- 12 Payroll App - Help Videos
- 13 Reckon Mate App
- 2.9K Reckon One
- 8 Reckon Invoices App
- 12 Reckon Insights
- 106 Reckon API
- 775 Payroll Premier
- 290 Point of Sale (Desktop)
- 1.8K Personal Plus and Home & Business
- 58 About Reckon Community