Bounce Notification - Email Address

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 379 Reckon Star Reckon Star
in Accounts Hosted

Can someone help me please? Several times this week, I have received a bounce notification when I have sent invoices to customers. I have setup my file up so I get a copy of the invoice for my records, but I am get a bounce email saying that the email was not sent to my email address.

Has something changed?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,919 Reckon Community Manager Community Manager
    edited January 2022

    Hi Jo-Anne,

    The bounce email notification was a feature that came through to Hosted back in 2020.

    I'll link the announcement on it below and there is also a guide linked in that announcement which outlines how it works -

    https://community.reckon.com/discussion/8027143/reckon-accounts-hosted-update-bounced-email-notification


    Do you have an auto-reply set on your own email address? eg. automated out-of-office type message etc

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 379 Reckon Star Reckon Star

    Hi Rav

    thanks for that, but I got one from my own accounts email address. I have setup my system so I get a copy of the email in my outlook, but it is bouncing intermittently

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 379 Reckon Star Reckon Star

    Does anyone have any suggestions on this. It has only just started happening in the last week. Nothing has changed with our email address. It is our email address that the emails are bouncing??????

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