**RESOLVED** Reckon One performance issues (13 January)

Rav
Rav Administrator, Reckon Staff Posts: 15,356 Community Manager Community Manager
edited January 2022 in Reckon One

Hi everyone

We are currently investigating performance issues affecting Reckon One.

Early indication shows that reports and invoices are failing to load properly.

Our Dev team is looking into this as we speak and we hope to have it resolved very shortly.

Sincere apologies for the inconvenience this is causing currently.

More info to follow.




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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,356 Community Manager Community Manager

    Hi all,

    Investigations are continuing at this stage to pinpoint the exact root cause of the issue.

    Our sincere apologies again for the hassle this is causing at the moment. Our team is working to determine the origin of the issue at the highest priority.

    Further updates to follow.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,356 Community Manager Community Manager

    Hi again everyone.

    Our Dev team have just finished some work which should start to see services get back to normal.

    If you're still having trouble please either refresh your page or logout of Reckon One in full and close your browser before retrying.


    We're continuing to monitor the service and if you continue to experience issues please let us know by dropping a comment below.


    Thanks for your patience everyone.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.