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RESOLVED STP Error Message - "Problem in either VendorInfo or AusKey Credentials"

Rav

Hi everyone,

We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below).

We're currently investigating this at the highest priority.

Apologies for the inconvenience caused. Further updates to follow.

Problem in either VendorInfo or AusKey Credentials

Comments

Acctd4

Great, thanks for the update Rav! (I'd posted this exact query this morning on our Accredited Partners FB page!)

Rav

Hi everyone,

We've identified the root cause of this issue and are working towards getting a solution in place for it as we speak.

More news to follow very soon. Thanks for your patience 😊

Acctd4

Thanks for keeping us informed @Rav 👏🏻😊

Robyn_10040267

Thanks, I have just encountered the same problem myself.

Rav

Hi again everyone,

I've just received word that this issue is now resolved.

Any STP submissions that you sent through that returned this error message can be re-submitted again as normal (do not use the Update Event or Full File Replacement option).

Thank you all for your patience and our sincere apologies for the inconvenience caused this afternoon.

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