**RESOLVED** STP Error Message - "Problem in either VendorInfo or AusKey Credentials"
Hi everyone,
We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below).
We're currently investigating this at the highest priority.
Apologies for the inconvenience caused. Further updates to follow.
Comments
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Great, thanks for the update Rav! (I'd posted this exact query this morning on our Accredited Partners FB page!)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Hi everyone,
We've identified the root cause of this issue and are working towards getting a solution in place for it as we speak.
More news to follow very soon. Thanks for your patience 😊
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Thanks for keeping us informed @Rav 👏🏻😊
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thanks, I have just encountered the same problem myself.
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Hi again everyone,
I've just received word that this issue is now resolved.
Any STP submissions that you sent through that returned this error message can be re-submitted again as normal (do not use the Update Event or Full File Replacement option).
Thank you all for your patience and our sincere apologies for the inconvenience caused this afternoon.
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