Our Community is your online destination to share solutions, ask questions and get updates from fellow users, Partners and Reckon staff.
It looks like you're new here. Sign in or register to get started.
Hi everyone, Just reaching out with some important, and really exciting, info regarding Reckon Payroll. Back in September, we shared news about changes to the sign-in screen and our efforts to enhance navigation within Reckon Payroll. Coming very soon.. Reckon Payroll will be unified with Reckon One to create a much more…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
Introducing the Reckon Community Rewards Program! Your contributions on the Reckon Community deserve to be rewarded so we're really excited to introduce the Reckon Community Rewards Program! Kicking off from September 2024, the aim of this program is to showcase and reward the incredible contributions you make in the…
Hi team, I recently submit STP via Reckon GovConnect but there is error. In the past, I'm the tax agent for my client, but now I just do their payroll and they got a new tax agent. Could you advise me what I need to do. Best Regards Thomas Nguyen
I had to correct a payroll error but have already uploaded the STP2 file on Govconnect. I uploaded the new file but the old file was still there. How do I delete the old file?
Hi, I have recently moved my accounts premier to a new desktop and am trying to log in to the Reckon gov connect portal, to upload my STP file. The details I used to login, have not worked and logged me out due to, to many failed attempts, though the details I used are what I have on file being the access details. Can't…
We have two companies running under the one Reckon Accounts Hosted account, and the two ABNs are registered in GovConnect for that account. We have created a separate RAH account for one of the companies and moved the company files to that new account - RAH is all working fine. But, we can't set up GovConnect because the…
GovConnect error - "404 company not found" Hi everyone, We're currently investigating an issue affecting access to GovConnect for STP submissions. You may be encountering a 404 company not found error message when logging in and successfully passing MFA. Our teams are investigating this as we speak and we sincerely…
I was trying to do a file replace with corrected payruns in GovConnect STP but instead I have accidentally submitted 2 entries for the same pay run. The incorrect pay run no longer exists in Reckon as I changed that to Draft and then deleted, but it has been submitted to the ATO. I have the ATO receipt for the entry I need…
Hi! I am needing help, my client has told me she is having trouble loading her STP Files I have logged into GovConnect using her login, and it shows there is no files and it needs to be setup. The client has been using GovConnect for the past year and a half, and when we go to enter her ABN etc it says its already…
Hi! I already had a subscription to Reckon Accounts Hosted when I registered for a Reckon account on https://portal.reckon.com. I didn't realise that I already had a Reckon account as part of my subscription to Reckon Accounts Hosted. I now realise that the already existing Reckon account uses my Username to log in. I had…
Hi everyone, We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below). We're currently investigating this at the highest priority. Apologies for the inconvenience caused. Further updates to follow.
ATO required changes to GovConnect MFA 'Remember me' functionality limited to 24-hour period As part of our ongoing obligations with the ATO, we are required to make some changes to our Reckon GovConnect multi-factor authentication (MFA) process. From 10 February 2022, the 'remember me' functionality for MFA will be…
You could get a $100 voucher each month just by participating in the Community!
The power of desktop accounting. The magic of the cloud. Conversations about Reckon Accounts Hosted can be found here.
This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
You'll find news, announcements and conversations about Reckon Payroll here!
Check out our Reckon Payroll how-to videos for tips & tricks and help with common tasks!
Reckon One is easy & affordable cloud accounting software with features to run every aspect of your business!
This area contains info & announcements relating to the Reckon Community site itself.