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Hi everyone, Just wanted to give you a heads up that GovConnect has received an update today which has brought in some highly requested enhancements to your dashboard view. Check out the inclusions of this update below. ✨ Say goodbye to the 'Shared with Me' tab The GovConnect dashboard screen has been simplified to show…
Hi team, I recently submit STP via Reckon GovConnect but there is error. In the past, I'm the tax agent for my client, but now I just do their payroll and they got a new tax agent. Could you advise me what I need to do. Best Regards Thomas Nguyen
I had to correct a payroll error but have already uploaded the STP2 file on Govconnect. I uploaded the new file but the old file was still there. How do I delete the old file?
Hi, I have recently moved my accounts premier to a new desktop and am trying to log in to the Reckon gov connect portal, to upload my STP file. The details I used to login, have not worked and logged me out due to, to many failed attempts, though the details I used are what I have on file being the access details. Can't…
We have two companies running under the one Reckon Accounts Hosted account, and the two ABNs are registered in GovConnect for that account. We have created a separate RAH account for one of the companies and moved the company files to that new account - RAH is all working fine. But, we can't set up GovConnect because the…
GovConnect error - "404 company not found" Hi everyone, We're currently investigating an issue affecting access to GovConnect for STP submissions. You may be encountering a 404 company not found error message when logging in and successfully passing MFA. Our teams are investigating this as we speak and we sincerely…
I was trying to do a file replace with corrected payruns in GovConnect STP but instead I have accidentally submitted 2 entries for the same pay run. The incorrect pay run no longer exists in Reckon as I changed that to Draft and then deleted, but it has been submitted to the ATO. I have the ATO receipt for the entry I need…
Hi! I am needing help, my client has told me she is having trouble loading her STP Files I have logged into GovConnect using her login, and it shows there is no files and it needs to be setup. The client has been using GovConnect for the past year and a half, and when we go to enter her ABN etc it says its already…
Hi! I already had a subscription to Reckon Accounts Hosted when I registered for a Reckon account on https://portal.reckon.com. I didn't realise that I already had a Reckon account as part of my subscription to Reckon Accounts Hosted. I now realise that the already existing Reckon account uses my Username to log in. I had…
Hi everyone, We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below). We're currently investigating this at the highest priority. Apologies for the inconvenience caused. Further updates to follow.
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