🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

INB payment summary password required

Kris_Williams
Kris_Williams Member Posts: 2,618 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

Had to go back into a deactivated company to print out an INB summary. I was able to see previously printed ones and could click on the files in the sent email window. All but one, and it’s the one I need and it says password protected.

Comments

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager

    Hey Kris,

    Can I just check is this happening in Reckon One or does the password message appear in the PDF window that opens in the separate tab?

  • Kris_Williams
    Kris_Williams Member Posts: 2,618 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I have opened it in Reckon One by way of the attachment link in the sent items and also emailed it to myself and whenever I open it the message comes up

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager

    Ok, thanks Kris.

    If you head into Settings ➡️ General (under Payroll Settings heading) and check if the following option is ticked and if removing it solves it for you?


  • Kris_Williams
    Kris_Williams Member Posts: 2,618 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Yes they are all ticked but I can’t toggle it as the account is no longer active. Funny thing is every other one displays correctly with no request for a password

    thanks Rav