How to Submit STP that has already a pending status?

Ice_nib
Ice_nib Member Posts: 3 ✭
in Reckon Payroll App & Web

I am using the basic payroll reckon mobile. And there was one pay run that has a pending STP status from January 2021. Can you please advise how we can resubmit that pending payrun?

MArcos - STP unfinalised.png


Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Ice_nib

    Single Touch Payroll submissions are reported on a Year to Date basis only which means if you've already sent through any successful submissions AFTER this particular one then the balances are already updated.

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  • Ice_nib
    Ice_nib Member Posts: 3 ✭

    Hi Rav,

    Thank you for the feedback. However, ATO is chasing us up as it shows an unfinalised STP. Perhaps that pay run is the issue. Is there any way we can resubmit?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Have you completed the EOFY finalisation for that respective financial year?

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  • Ice_nib
    Ice_nib Member Posts: 3 ✭

    Hi Rav, yes we have.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    If you are being advised that the financial year and/or any submissions are unfinalised in a now completed financial year then I'd recommend that you create and send through a new End of Financial Year finalisation. Doing so will overwrite any and all balances that the ATO have on their end for the respective financial year up to this point. They will be overwritten with the total balances that you have listed for your employees in your Payroll App account.

    I'll add some info below which outlines the EOFY finalisation process in more detail -

    https://community.reckon.com/discussion/8031355/creating-an-end-of-financial-year-finalisation-in-the-payroll-app


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