How to rectify incorrect superannuation data
Two weeks ago, the superannuation details for my staff were correct on the system. However, the system appears to have undergone an update and changed the superannuation settings last week.
This has caused some errors in the superannuation contributions for my staff. One of my staff is under 18 and works less than 30 hours a week and is not eligible for superannuation. However, the setting now requires me to pay super for this staff.
Another staff is over 18 and the superannuation is now set at a lower rate than what we usually pay him.
To be more specific, for the employee over 18, his super is $20.81 but the app sets it at $10.50. Similarly, the app requests me to pay $10.50 for the staff under 18 and working less than 30 hours.
I have tried to manually change this on the app but it won’t let me. I was wondering if anyone has had a similar issue and how to fix this.
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