How to rectify incorrect superannuation data

ekwo

Hi all,

Two weeks ago, the superannuation details for my staff were correct on the system. However, the system appears to have undergone an update and changed the superannuation settings last week.

This has caused some errors in the superannuation contributions for my staff. One of my staff is under 18 and works less than 30 hours a week and is not eligible for superannuation. However, the setting now requires me to pay super for this staff.

Another staff is over 18 and the superannuation is now set at a lower rate than what we usually pay him.

To be more specific, for the employee over 18, his super is $20.81 but the app sets it at $10.50. Similarly, the app requests me to pay $10.50 for the staff under 18 and working less than 30 hours.

I have tried to manually change this on the app but it won’t let me. I was wondering if anyone has had a similar issue and how to fix this.

Thank you!

Rav

Hi @ekwo

From 1 July 2022 the previous $450 per month minimum threshold was removed and as such the Payroll App will calculate super for any pay runs dated in the current financial year that contain earnings.

Also, just to note there also haven't been any updates or changes to the app that affect super or existing data but with that said, there are few things we'll need to go over in relation to your query.

First up, I'll link an article below which outlines how to handle super for employees under 18 who work less than 30 hours per week -

https://community.reckon.com/discussion/8031908/how-do-i-handle-super-for-under-18s-working-less-than-30-hours-per-week-in-the-payroll-app

Secondly, can I just clarify the below -

Another staff is over 18 and the superannuation is now set at a lower rate than what we usually pay him.

To be more specific, for the employee over 18, his super is $20.81 but the app sets it at $10.50. Similarly, the app requests me to pay $10.50 for the staff under 18 and working less than 30 hours.

Where are you seeing this specifically? In the Pay Summary section in the employee profile? If you go into a pay run that this employee is included in, does it show the full super balance ie. the $20.81 amount?

ekwo

Hi @Rav .

I have already tried the methods that you suggested in your post.

It seems like the super guarantee input is incorrect. For my other staff that are under 18 and working less than 30 hours, the super guarantee setting is “calculated when $450 monthly threshold is reached. However for this employee who is also under 18 and working less than 30 hours, his super guarantee states that it is based on 10.5%. I am unable to change this setting. Please see below.

For my other staff over 18 years old, before I edit his pay run, the super already is set at a default of $10.50. After I fill out his hours, the information doesn’t update and remains at 10.50. See below the two images.

If you could help me solve this issue, it would be greatly appreciated. Thank you.

Rav

Hi @ekwo

I've been doing a bit of testing this morning to see if I can replicate what you're experiencing but haven't been able to.

Lets break this down a bit and tackle it one step at a time.

First up, I just want to ensure you're using the latest version of the Payroll App which at the moment is v2.24.45. Check if you have any updates available in your app store and if so, download and install it.

Secondly, lets take a look at the under 18 situation where its calculating super.

I can see from your first screenshot that you've created a custom earnings item which you're using for this specific employee(s) but I can also see there is super guarantee being calculated.

The first thing I'd recommend checking is whether that pay item has been configured to calculate super in its setup.

Go to Settings ➡ Earning items ➡ Select the earning item ➡ Check if the option to include in super guarantee calculations has been ticked.

If so, remove it, save and create the pay run again.

Super will then not calculate on earnings for that pay item when used in a pay run.

Lastly, the situation around the employee over 18 already having super added in a pay run is interesting.

When you're creating the pay run, do you have the 'Copy pay items from previous pay run' option selected?

If so and you untick that option then create the pay run, does the same thing occur?

ekwo

Hi @Rav

I have checked and my version of the payrun is the newest one - v2.24.25. I have also downloaded the newest SPP version which is 3.1.22. My settings are consistent with the ones you showed me.

The superannuation details for my two staff still remain incorrect.

Do you have any idea on how to resolve this? Thank you

Rav

@ekwo

To clarify, do you mean that your custom under 18 pay item DOES have the 'include in super calculation' option ticked in its setup?

What about the second question in regard to the over 18? Are you using the Copy Pay item option when creating the pay run?

ekwo

Hi @Rav,

My settings are consistent with what you suggested as shown in the above pictures.

The superannuation details for my two staff still remain incorrect.

swakhlu01 .

@ekwo the current version of the Payroll App is 4.0.2.

There is an app update that affects the way super guarantee can be calculated - statutory rate, fixed amount or a percent rate. If you are persitently seeing an amount of $10.50 as the default superanuation in the employee's payrun this is because the super calculation has defaulted to fixed amount. You will have to change this to statutory rate for this employee (which is 10.5%). This is a new feature and perhaps not correctly implemented. You will get to the below screen once you Edit the Super Guarantee field in the Payrun screen.