Reckon One access issue - Permission to view widgets (17 November)

Rav
Rav Administrator Posts: 13,085 Community Manager Community Manager
edited November 17 in Reckon One

"Permission to view widgets" - Reckon One access issue

Hi everyone

We're currently investigating issues affecting access to Reckon One books. When logging in you may be experiencing an error message referencing permission to view widgets.


Our teams are currently investigating this right now and we hope to have more information on the cause of this shortly.


Sincere apologies for the inconvenience has caused so far today, I'll post further updates on this thread as soon as possible.

Comments

  • Rav
    Rav Administrator Posts: 13,085 Community Manager Community Manager
    edited November 17

    ** UPDATE **

    Hi everyone

    Our teams have isolated the cause of this issue and have implemented a fix to the service.

    Reckon One books are now accessible. You will need to refresh your page by pressing Ctrl & F5 or alternatively logout entirely and log back in.


    If you continue to experience issues accessing your book please let me know by posting a comment below.

    Thanks for your patience everyone and apologies for the hassle this has caused today.

  • LRCAccounting
    LRCAccounting Member Posts: 1

    we are still experiencing this issue.

  • Rav
    Rav Administrator Posts: 13,085 Community Manager Community Manager

    ** UPDATE - ISSUE HAS RECURRED **

    Hi everyone

    Just a further update to this. Unfortunately the issue seems to have recurred and is affecting access to Reckon One books. Specifically Reckon One books that contain the payroll are affected at the moment.

    Our teams are taking another look right now and we should have this sorted very soon. More info to follow.

  • Rav
    Rav Administrator Posts: 13,085 Community Manager Community Manager

    ** UPDATE - ISSUE RESOLVED **

    Hi again everyone

    Our devs have implemented a further fix and this issue has been resolved.

    Reckon One books are now accessible. You will need to refresh your page by pressing Ctrl & F5 or alternatively logout entirely and log back in.