502 Bad Gateway - Reckon Hosted

Rachael Hodgen

Is anybody else getting this message when trying to lodge STP in Hosted? Getting the same message across each client I try.

Helen Abric

Yes, I am, I thought it must have been my internet. I have tried a few times. ☹️

Penny_10069933

I am getting this error as well.

NEILR

Hi,

I've just reproduced this, we'll investigate and give an update as soon as we have one in the morning.

In the meantime, if you need to lodge, you'll need to download the JSON file locally and then log into portal outside of Reckon Hosted to lodge.

Chris_10864912

Same here. Came up yesterday at 4pm AEDST and it still there at 9.20am AEDST.

Mickyg

Received the same message

Rav

Hi guys,

Apologies for the hassle this is causing at the moment. Our team is aware of the issue and are investigating this as we speak.

In the interim, you will be able to access GovConnect by opening a separate tab and navigating to https://portal.reckon.com/ and logging in.

You'll just need to download your STP .json file to a local destination on your PC using the Floating Toolbar which I'll link a quick how-to video below on and then upload it to GovConnect.

https://www.youtube.com/watch?v=uK7eOPHkZck

https://help.reckon.com/article/1oorzsp8ae-kba-5594-uploading-or-downloading-the-files-to-and-from-reckon-accounts-hosted

Chris_10864912

Rav. All I am trying t do is log in as a Professional Partner.

Mickyg

https://community.reckon.com/discussion/comment/20634088#Comment_20634088

Hi NEILR, I am getting the same 502 Bad gateway through STP on Reckon Accounts and i tried logging into Desktop members on the web site and receiving the same message, i logged into the ATO Portal and the do not except the json file. can you advise when this is issue is resolved please or provide the correct link to log into portal outside of Reckon Hosted.

Rav

Hi @Mickyg

Apologies for the trouble this is causing at the moment. Check out the details of how to access the Reckon Portal and GovConnect outside of Reckon Accounts Hosted in the post linked below -

https://community.reckon.com/discussion/8032804/502-bad-gateway-members-area-reckon-accounts-hosted-in-product-browser

NEILR

Hi,

This issue is now resolved, you should be able to lodge STP via Reckon Hosted.

@Mickyg, to launch Portal externally to Reckon Hosted, you can go to www.reckon.com/au and click the Login dropdown, instead of selecting Reckon Hosted as usual, you can select GovConnect STP.