Pay Run Error

PBerz
PBerz Member Posts: 13 ✭
in Reckon One

Can anyone help me fix this error?


I'm using Reckon One

Screen Shot 2023-01-27 at 4.10.54 pm.png


Answers

  • PBerz
    PBerz Member Posts: 13 ✭

    I should have added...

    If I delete the Super pay item under COMPANY SUMMARY, the pay run goes through.

    I've checked the Chart of Accounts and there is an entry for Super under Payroll Liabilities.

    I've also signed out of the account and logged in using a different browser

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @PBerz

    If you go into Settings ➡ Payroll Settings ➡ Pay Items and select the Super Guarantee item, check that the expense account the item has been configured to is still active and hasn't been deleted at some point previously.

    Reckon Logo - Signature.png
  • PBerz
    PBerz Member Posts: 13 ✭

    Thanks for that.

    I accidentally created three entries, deleted two and then go an even meaner error message

    Screen Shot 2023-01-27 at 4.56.53 pm.png

    Screen Shot 2023-01-27 at 4.56.00 pm.png


  • PBerz
    PBerz Member Posts: 13 ✭

    I seem to have solved the problem, thanks

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