Payroll

agofarm
agofarm Member Posts: 24 ✭
in Accounts Hosted

I am having trouble with Reckon Hosted Payroll. The hours are not caculating correctly, giving a false read out on the Payslips. This has been going on for the past 4 months. I have contacted Reckon, but as yet this has not been rectified. My employees are getting very annoyed with the incorrect payslips. As of today the Payroll summary for the year is also incorrect. I would appreciated someone in Reckon to look into this for me.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,176 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @agofarm Can post a screenshot example ?(You can block out any identifying details)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff

    Hi @agofarm

    It is likely that your data file has sustained file damage.

    Are you still in contact with the technician who you had contacted regarding this issue?

    Have you performed a Rebuild Data operation on your data file to allow the software to try to resolve the issue?

    https://community.reckon.com/discussion/7935055/data-recovery-how-to-perform-a-data-file-rebuild-rebuild-data-in-reckon-accounts-hosted

    Do you have backups of your data file from a time before the problem occurred (these may be useful for comparison purposes)?

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    are you displaying the time as hours and minutes (there will be a colon between the 2 numbers) or a decimal?

  • agofarm
    agofarm Member Posts: 24 ✭

    I have been using this file for years with no problem, so it is set up correctly. My bookeeper has also doubled checked everything, been in contact with the Reckon Tech, and has had little success.

    I have done a File Rebuild 3 times, as suggested by the reckon Tech, and twice since, to no avail. Have changed all details back to 0.00 hours and removed all calculations, rebuilt again, but the problem is still there. No Idea what to do next.

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 980 Reckon Staff

    Do you have backups of your data file from a time before the problem occurred (these may be useful for comparison purposes)?

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I know you have been in contact with Reckon Support but I am happy to have a look at your file to see if anything jumps out at me

    0415940843

  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    is it the leave hours that are not displaying correctly?

  • agofarm
    agofarm Member Posts: 24 ✭

    Morning

    The leave and Personal details on 3 employees are not caculating correctly . The rest are caculating. Quite Strange. I am waiting for the Tech at Reckon to get back to me

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