Reckon Accounts Hosted login issue - "Didn't get connection settings" (16 March)

Rav
Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
edited March 2023 in Accounts Hosted
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Reckon Accounts Hosted login issue - Didn't get connection settings

Hi everyone

We're currently looking into an issue affecting the ability to login to Reckon Accounts Hosted.

Reports indicate a "Didn't get connection settings" error message is appearing during login attempts after entering your credentials.


Our Hosted team is investigating this at the moment and we sincerely apologise for the inconvenience this is causing at the moment.

I hope to have more information from our devs very soon which I'll update here.

________________________________________________________

THIS ISSUE IS NOW RESOLVED

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Comments

  • Kirsten
    Kirsten Member Posts: 11 Reckoner Reckoner 
    Hi Everyone. Trying to log into our file this morning (reckon hosted) and am getting this.. Didn't get connection settings

    "Didnt get connection settings"


    Help?

  • Sonya Herbert
    Sonya Herbert Member Posts: 97 Reckoner Reckoner

    Mine is doing this error, however on the other computer it is fine? Any tech support can help?

  • CareyPoulter
    CareyPoulter Member Posts: 8 Reckoner Reckoner

    Same message with mine.

  • Kirsten
    Kirsten Member Posts: 11 Reckoner Reckoner

    Hope so.. 3 of my users have now been able to login (2 are still unable) but it is running quite slow.... Relieved to know its not only me.

  • Lisa Roddis
    Lisa Roddis Member Posts: 2 Novice Member Novice Member

    Having the same issue

  • MTS
    MTS Member Posts: 17 Reckoner Reckoner

    Same message for me on both my computers, any help would be appreciated.

  • nicki6575
    nicki6575 Member Posts: 1 Novice Member Novice Member

    Same issue with mine

  • Kirsten
    Kirsten Member Posts: 11 Reckoner Reckoner

    Thanks for your assistance Rav

  • SMKAKENT
    SMKAKENT Member Posts: 6 Novice Member Novice Member

    Same Issue, HOWEVER, Chrome Browser- No Good. OPERA Browser- No Good.

    BUT, Microsoft Edge is working and connects for me. On the same computer.

  • BC2019
    BC2019 Member Posts: 2 Novice Member Novice Member

    Same issue here. Must be pretty widespread!

  • MTS
    MTS Member Posts: 17 Reckoner Reckoner
    edited March 2023

    I had no luck with Microsoft Edge on the same computer either. :-(

    Any idea on down time, as i have payroll to do today also.

  • JennyV
    JennyV Member Posts: 10 Reckoner Reckoner

    I am having the same trouble. Any idea when this will be fixed? Need to do payroll!

  • Vanessa_10085275
    Vanessa_10085275 Member Posts: 35 Reckoner Reckoner 
    Good morning, i try to log in as usual on reckon accounts hosted. When i hit launch accounts 2002 R2 an error pops up "Didn't get connection settings"
Is there anything i can do to rectify this?


  • KathrynConlan
    KathrynConlan Member Posts: 1 Novice Member Novice Member

    This message comes up on the screen when I have successfully logged in and about to log into the program

    Didn't get connection settings


  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 45 Reckoner Reckoner
    edited March 2023

    Do you have an update on this please? We have the sam issue, we have five logins, only one is working. I can't believe tech support doesn't open until 8.30am :-(

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi everyone

    I've moved your posts over to this main one so you receive notification of updates as I post them here.

    Investigations are continuing into determining the cause of this issue as we speak.

    Unfortunately it looks to be a widespread issue at the moment rather than anything specific to a certain browser. I've tested out logging in using Chrome, Firefox, Edge & Samsung browers however no luck 😟.

    Restoring access to Hosted is top priority for us right now and rest assured our teams are on the case.


    Stay tuned for more info, I'll post here as soon as I receive it from our devs.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 334 Reckon Star Reckon Star

    Error message - didn't get connection settings.

  • ColMoore1
    ColMoore1 Member Posts: 1 Novice Member Novice Member

    I've come into work this morning and received the same message.


    Any idea when things might be rectified?

  • Robert_6962320
    Robert_6962320 Member Posts: 14 Reckoner Reckoner 
    Same here with 6 users "Didn't get connection settings"


  • Liz Dornbrach
    Liz Dornbrach Member Posts: 10 Reckoner Reckoner

    I am trying to sign into Reckon Hosted and I am receiving this message. I have tried from Chrome and from Opera. I have also checked the Reckon status and it says no incidents. Any ideas.

  • Khagan
    Khagan Member Posts: 2 Novice Member Novice Member

    We are getting the same message on all three computers.

    Any idea when this would be fixed?? It is payroll day here and I have a lot of staff starting to stress.

  • brisbaneblinds
    brisbaneblinds Member Posts: 7 Novice Member Novice Member

    We area getting the same message

    Hope Reckon can sort it out quickly!

  • needreckonhelp
    needreckonhelp Member Posts: 3 Novice Member Novice Member

    It's probably no coincidence that Microsoft also released a major update release last night!

  • Vicki_10863355
    Vicki_10863355 Member Posts: 1 Novice Member Novice Member

    Has anyone else encountered this? I receive the same message whether I try to log in via Chrome or Firefox. Any suggestions?


    Thanks

  • megan_10040714
    megan_10040714 Member Posts: 102 Reckoner Reckoner

    We are having the same issue. Thank you @Rav

    Thanks

  • Charley
    Charley Member Posts: 549 Reckon Star Reckon Star

    Have same here; done the same went from Chrome to Firfox

  • Melissa Fines
    Melissa Fines Member Posts: 27 Reckoner Reckoner

    We are having same issue, Thank you

  • Trish
    Trish Member Posts: 48 Reckoner Reckoner

    Same issue here... look forward to updates please?

  • Nobby2012
    Nobby2012 Member Posts: 1 Novice Member Novice Member

    I'm having the same problem.

  • Dawneberg
    Dawneberg Member Posts: 1 Novice Member Novice Member

    Having trouble logging into Reckon Hosted, receive a message :-

    Didnt get connection settings.


    Anyone else having trouble

  • Ryan_10861543
    Ryan_10861543 Member Posts: 8 Novice Member Novice Member

    Please Help!

    I log in, click on LAUNCH ACCOUNTS 2022 R2, a new window opens and displays "Didn't get connection settings" in plain text.

    I have cleared browsing data history and try to log in again and receive the same error.

    Any ideas please?

  • Debbie McColl
    Debbie McColl Member Posts: 7 Reckoner Reckoner

    Hi all

    Is anyone else experiencing this message: Didn't get connection settings

Reckon hosted was running and stopped. Reckon support phone is cutting off before
being answered. We have logged a support ticket as there is no way to contact Reckon.

Hope it doesnt last long


  • Robbyn Lesleighter
    Robbyn Lesleighter Member Posts: 25 Reckoner Reckoner

    Hi

    I tried to log in today but it says "Didn't get connection settings"

    Does anyone know what this means?

    Thanks

    Ann

  • Kristy Love
    Kristy Love Member Posts: 2 Reckoner Reckoner

    Has this issue been rectified yet and if not does anybody have any updates??

  • Nolsie
    Nolsie Member Posts: 1 Novice Member Novice Member

    Same issue with me: Didn't get connection settings with 3 users running on Edge and Chrome. Technical help line disconnecting before being answered.

  • sizemusic
    sizemusic Member Posts: 1 Novice Member Novice Member

    Getting the same error message

  • MTS
    MTS Member Posts: 17 Reckoner Reckoner
    edited March 2023

    There's a lot having the same issue Australia Wide. Reckon is looking into it. See Previous post from RAV Reckon Administrator before this one.

  • Peta
    Peta Member Posts: 15 Reckoner Reckoner

    We're having the same issue. Any update with an eta for the fix ?

This discussion has been closed.

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