Error code

Cheryl Haddow

Hi, I just tried to open my reckon and had an error message,19854 44130.

Can anyone help me.

Cheryl

Rav

Hi @Cheryl Haddow

Are you running into trouble opening Reckon Accounts itself or your company file?

If its the latter, are you able to open any other company files successfully eg. a backup?

Is there any more to the error message? If so, can you post a screenshot of the full error here.

Cheryl Haddow

These are the messages

Cheryl Haddow

It's the reckon accounts itself, I can't get in at all

Cheryl Haddow

Please any one, I am desperate

Kris_Williams

Right click on the shortcut and select run as administrator - ring me if you wish 0415940843

Datarec

Hi Cheryl,

If you have a good older backup, recommend that you restore it if you need to get back and working.

However, keep a copy of the existing QBW file that you are unable to open and submit a case request so we can take a look at it for you on Monday.

Data Services Request Form | Support | Reckon AU

Cheryl Haddow

Thank you. Will see what I can find

Rav

Hi @Cheryl Haddow

If you're still encountering this error message, I'd recommend taking a look at the info in this help guide below -

https://help.reckon.com/article/y2l1z4838i-kba-2039-when-i-try-to-open-reckon-accounts-i-get-an-error-notification-sz-file-buffer-empty

Datarec

Hi @Cheryl Haddow

We've received your data file and will be investigating the issue.