Novatti issue affecting Reckon Payments - 30 March

Novatti platform issue affecting Reckon Payments

Hi everyone,

Unfortunately our payments platform provider, Novatti is currently experiencing intermittent stability problems which is causing our Reckon Payments service to be unavailable.

We apologise for any inconvenience this may be causing at the moment and understand how frustrating it can be when our platform is not functioning as expected.

We recognise that your business operations depend on our platform, and we want to assure you that we are taking every possible step to minimise any interruptions to your workflow during this time.

Further updates will be posted below as soon as possible.

Comments

steph123

Hi, are there any further updates on this issue?

We have a payment currently pending and just want to know how long it is taking to clear into our account?

Thanks

Rav

Hi @steph123

Apologies for not updating this post sooner. The Novatti team have advised the platform issues they were experiencing have stabilised. They were continuing to run tests however things should be back to normal. When was the payment in question made ie. how long has it been pending for?

Stephen Ziguras

I am also waiting for a payment. It was made by card on 6 April and hasn't appeared in my bank account. How long is the usual lag time for payments to appear?

steph123

Mine was also on 6th April.

What is the normal turnaround time we should be expecting?

Rav

@steph123 @Stephen Ziguras

From what I understand, its usually 2-3 business days for funds to clear. I'd say the Easter extended weekend has added a slight delay but I'd suggest you should see the payments come through over the next couple of days or so. Sing out if that's not the case.

Stephen Ziguras

OK thanks Rav, that makes sense.

Reckon One Announcements & Important Info

Don't miss announcements and important info for Reckon One.

Click Here

Reckon One Help Videos 📽️

Check out our Reckon One how-to videos for tips & tricks and help with common tasks!

Button

Reckon One Ideas & Feature Requests 💡

Got a cool idea or want a new feature in Reckon One? Let us know here!

Button

Find more posts tagged with

Component react.online had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.