Error: Failed to mark pay run as paid
I do my pay runs for 1 employee on my mobile phone. Everything then was going well.
On 29 March 2023 I pressed the icon STP Phase 2 on the pay run screen to upgrade my plan to Premium and to avail the 1-year 50% off monthly charge.
On the 31st March 2023 I did my pay run for 25-31 March 2023 pay period. Strangely after I marked it paid and followed by the command Submit an error message popped up : Failed to mark pay run as paid. This pay run can't be finished because it contains at least one inactive employee.
That 31March pay run and all the following pay runs in April all can be seen as Draft in the pay runs list.
I have contacted 1 300 756 663 and emailed custo[email protected] but no luck yet until now. So frustrating.
I appreciate any assistance to resolve this issue so I may continue doing my pay runs. Thanks
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