EOFY finalisation not being accepted in STP

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BobW
BobW Member Posts: 5

Hoping someone can help

After i have gone through all the EOFY finalisation steps and gone to submit it on STP it has sat there for 24 hrs with an error from the ATO saying

  • We were unable to process your submission because we already have a submission with this submission ID

As far as i can see i havent submitted anything twice

It does have 'Yes" marked under the ' update event '

I am also not able to select it back in reckon to delete and try again

Thankyou

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @BobW

    Can I get you to create a new EOFY submission in Reckon One and send it through GovConnect again.

    • Go to Single Touch Payroll (EOFY) on the left
    • click the 2022/23 one from the list
    • Set to Draft
    • Go back to the Single Touch Payroll (EOFY) page
    • Select the 2022/23 EOFY from the list by ticking it and select Delete
    • Recreate the 2022/23 EOFY
    • Send to GovConnect and submit


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