Changes to Multi-Factor Authentication (MFA) ๐Ÿ”’

Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
edited August 14 in Reckon One

Changes to Multi-Factor Authentication ๐Ÿ”’

Hi everyone!

At Reckon, we take the responsibility of safeguarding your data very seriously. Thatโ€™s why we implemented multi-factor authentication (MFA) to enhance security and validate your identity.ย 

As part of the upcoming upgrade to Reckon Payroll for our Reckon One payroll customers, customers with access to Reckon One Payroll will be required from Monday 14 August to complete an MFA request immediately after logging in to the Reckon Portal each day.

For our Reckon Accounts Hosted, Reckon Accounts Desktop and Payroll Premier customers logging in to access GovConnect, you will now complete your MFA upon login to the Reckon Portal rather than when accessing GovConnect.

We know this change may add a little extra time to log in, however, it is a mandatory ATO requirement and one of the most effective measures to protect your account against cybersecurity threats.

What is changing?

MFA will be now be asked immediately after login to the Reckon Portal, this will be required once every 24 hours.

When is this taking effect?

These changes to MFA will take effect during Monday 14 August 2023

What do I do?

You'll continue to authenticate as you normally do now via SMS or authenticator app however its just in a different place ie. when you login rather than when accessing GovConnect. Your existing MFA source (SMS/authenticator app) will be retained.

Why is MFA important?

MFA is a pivotal tool in keeping your data safe and it employs a two-factor authentication process. This involves combining something you know, like your password, with something you have, such as a mobile device. Only when both factors are successfully provided can access to your account be granted, adding an extra layer of robust protection against unauthorized entry.

I don't use payroll or GovConnect but want to add MFA on my Reckon Portal account, how do I set it up?

If you'd like to setup MFA on your Reckon Portal account, its really easy to do so! Check out our guide HERE for more info.


If you have any questions around MFA or the changes outlined above, please send us a comment below and we'll do our best to assist.



  • David Baker_9873043
    David Baker_9873043 Member Posts: 1 โœญ

    My accountant does my business activity statement quarterly, how can he access without requesting a access code that goes to my phone and me having to give it to him.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @David Baker_9873043

    You can share your Reckon One book with your accountant. In doing so, your accountant will have their own account with their own MFA so there won't be any need for you to provide a code to them.

    For a step by step walkthrough on sharing your Reckon One book, check out our guide here.