STP Phase 2 migration

RobinHood
RobinHood Member Posts: 19 Reckoner Reckoner
edited August 2023 in Reckon Payroll

I have just started this migration and filled in the required information with ABN and branch number etc - the second page asks me to tick the box if "Registered employer of working holiday makers". I'm not one so I haven't ticked the box. When I click on "Complete company setup", nothing happens. Do I have to tick the box or is there something in my settings that is incorrect?

Thank you

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,688 Reckon Community Manager Community Manager

    Hi there @RobinHood

    Can I just clarify, is this occurring immediately after you access Reckon Payroll from your Reckon One book or is it when you access the STP Phase 2 Checklist after you're already in Reckon Payroll?

    Are you able to post a screenshot of the page you're running into this problem on here?

  • RobinHood
    RobinHood Member Posts: 19 Reckoner Reckoner

    Once I have logged in to Reckon one book and across the top it says

    STP Phase 2 is here! Head over to our new and improved payroll experience and get ready for the next phase of Single Touch Payroll before 1 October 2023. Learn More

    Click on that and you select company - step 1 of 3


    Step 2 of 3 is

    Status ACTIVE

    Branch number* (enter 001)

    Enter the last 3 digits of your ABN above*

    Continue

    Step 3 of 3 comes up with

    Book name - which is correct. Then it shows

    image.png

    Without ticking this box, I can't "complete company setup"


    Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,688 Reckon Community Manager Community Manager

    Hmm that sounds odd 🤔. I think we might need to take a bit of a closer look into that.

    I'm going to shoot through a request to share your Reckon One book with us for support purposes only. If you're ok with us taking a look, please review and accept the request that will come through to your email and let me know when you have.

    Cheers!

  • RobinHood
    RobinHood Member Posts: 19 Reckoner Reckoner

    Hello Rav

    Can you please send this request to my email instead of David's.

    Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,688 Reckon Community Manager Community Manager

    Hi @RobinHood

    Its an automated request that go the email address of the Reckon One book owner. Unfortunately, I can't change that to selectively send somewhere else ☹.

    If you can access the request that has been sent to David's email and can grant access that will allow me to take a closer look but if that's not possible and/or its easier to have a chat with us, please give our technical support team a call on 1300 756 663 when you have a moment and a technician will be able to assist.

  • Toogoolawah Kindergarten
    Toogoolawah Kindergarten Member Posts: 5 Reckoner Reckoner

    Hi all,

    I am having same issue as @RobinHood. Has there been a solution found yet?


    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,688 Reckon Community Manager Community Manager

    Hi @Toogoolawah Kindergarten

    Can I just confirm a couple of things, do you have a branch number for your ABN in reality?

    Also, if you go to Settings ➡ Book Settings ➡ General Details, do you have any branch number listed in the branch number field? Example screenshot below -

    image.png


  • Toogoolawah Kindergarten
    Toogoolawah Kindergarten Member Posts: 5 Reckoner Reckoner

    Hi Rav,

    No branch number was not in setting i was trying to add it during setup process. Thank you, it looks like this has fixed my issue.


    :)

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