Payroll

BroadwayBound

I am trying to move across to the new STP platform and halfway through I got the following message:

Something went wrong

We can't complete your request. Reload the page or log out if the issue persists.

I have tried to reload the page, I have logged out and back in again several times but can't get past this, which means I haven't been able to do a pay run this week. I have sent a request in to Reckon HQ asking for help but had no response. Can anyone please help me resolve this issue?

Laurie Dyer

Rav

Hi @BroadwayBound

Can you let me know where specifically is this error message appearing when you try upgrading to Reckon Payroll. Does it appear right after you click the 'Check it out' button to launch the new Reckon Payroll experience or is it coming up somewhere else?

BroadwayBound

Hi,

I was going through the check list as I was setting it up and thought I had covered everything. I then went to proceed with my weekly payroll only the message came up as soon as I clicked on the Payroll tab at the left of the screen. Since then I have not been able to access payroll at all. Everything else is available just not payroll and I have people now who have gone without being paid this week as a result of not being able to gain access. I appreciate any and all help you can give me to rectify the issue.

Cheers,

Rav

Hi @BroadwayBound

Can you please try again when you have a chance. I've just had a look and it seems to ok in terms of no errors appearing so please let me know if you're still experiencing this.