STP2 issue

Deb_10695381
Deb_10695381 Member Posts: 18 Reckoner Reckoner
in Reckon Payroll

When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?

image.png


Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    Answer ✓

    Hi Deb

    Just wanted to get back to you on this. The fix for this issue was applied to Reckon Payroll yesterday.

    Can you let me know if you're able to access it (properly) when you next get a chance?

    Cheers

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager

    Hi Deb

    Does that field allow you to click into it? ie. to type something in or is it completely disabled?

    Also, are you the owner of this Reckon One book or has it been shared with you? If its been shared, do you have the administrator or payroll administrator role?

  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    I have administrative access and that field is completely disabled.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited August 2023

    Hi Deb

    I think this should be a relatively straightforward fix for you which I'll outline below. In the Reckon One book settings (Settings ➡ Book Settings ➡ Check your ABN and branch fields).

    Check that there are no spaces in your ABN and also the relevant branch number is entered. If you don't have a specific branch number for your ABN, the default is 001. Check out my screenshot example below.

    image.png


    Once you've corrected these fields in your Reckon One book settings, please launch Reckon Payroll and it should load up correctly for you.

    Let me know how you get on.

  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    Ok, I changed the settings for the ABN and removed the spaces, but that didn't flow through to Reckon Payroll, I was able to map all the pay items and successfully switched to STP2, but now I can't process a payrun and I think that is due to the fact Payroll is showing as undefined, eg

    image.png

    The Company Details in Payroll are:

    image.png


    As I process the pays tonight, I will do this manually and await your response.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager

    Hi Deb

    What is happening specifically when you try to create a pay run? Are you encountering an error message? If so, what is it and where is it appearing?


    Secondly, I've sent through an access request to the Reckon One book so we can take a closer look at this on our end. Its an automated email that will go to the owner of the Reckon One book, all they'll need to do is review the request and click the button in the email to grant access.

    If you can let me know when that has been completed that'd be great.

  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    This is the error message:

    image.png


  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    You should now have the access.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager

    Hi Deb

    I've just been having a word with the team about this. It looks like we have a fix for this particular situation that is currently scheduled for release tomorrow afternoon.

    Its currently undergoing final checks at the moment so I'll keep an eye on this as well and let you know as soon as its released.

  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    Great, thanks for letting me know.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager

    Hi Deb

    Sorry to be the bearer of bad news but we've hit a snag in the release today so we've had to hit pause on it going out. Its been rescheduled for Monday and the team are very confident it'll be out then and I'll keep you updated.


    Apologies for the hassle its causing you at the moment.

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  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    Thanks for updating me, I will check back in on Monday

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  • Deb_10695381
    Deb_10695381 Member Posts: 18 Reckoner Reckoner

    Hi Rav,

    Thank you, that has resolved my issue.

    Cheers

    Deb

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