🚨 IMPORTANT info for Reckon Accounts 2023 Desktop - Bug Fixes ✅

Rav
Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager
in Reckon Accounts (Desktop)
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Important update for Reckon Accounts 2023 Desktop

Reckon Accounts 2023 has been updated with a new release which includes includes fixes for the following issues that some users have been experiencing.


✅ FIXED - The issue where one or more employees are missing in the STP file causing the STP error - Payee Record Count must be equal to the number of children (PAYEVNTEMP) to be returned during the submission process.

 

✅ FIXED - Total gross in the STP file not being adjusted when Salary Sacrifice is present resulting in an incorrect amount populating in the BAS Label W1 Prefill from the ATO Business Portal.


✅ FIXED -  'Use account numbers' and 'Show lowest subaccount only' becoming disabled when launching the STP Phase 2 Migration Assistant.


The above issues are resolved in this updated release which is now available for download as of 26 August 2023. To ensure you are not affected by this issue, please uninstall Reckon Accounts 2023 and download this latest version of Reckon Accounts 2023.

Our help guide has also been updated with more information.


Once you have downloaded the latest release, you can confirm you're on the latest version of Reckon Accounts Desktop 2023 by going to Employees ➡ Tax Table Information ➡ Tax Table Info ➡ You'll see the v1.0.2 stamp as shown in the screenshot example below -

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Thank you so much for your understanding and we sincerely apologise if you were impacted by any of the above issues.

If you have any questions on this release, please let us know.

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Comments

  • Rachael Bonello
    Rachael Bonello Member Posts: 33 ✭
    edited August 28

    Hi Rav

    The new updated version is not showing when i log in. How do i upgrade to this fixed version?

  • Nicole_9792696
    Nicole_9792696 Member Posts: 7 ✭

    The instructions indicate to unstill Reckon Accounts 2023 prior to installing this update, is this correct as we have never had to uninstall a version before any updates?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    @Rachael Bonello

    After logging into the Members Area using the link in the announcement above, click on Download Software and select your Reckon Accounts Desktop 2023 version from the list. Go through the installation as normal and once complete, open your file in the software. You can verify that you're on the new release by going to Employees ➡ Tax Table Information ➡ Tax Table Info ➡ You'll see the v1.0.2 stamp


    @Zappy

    Its a new install of the existing 2023 edition so it'll require a new installation. If the company file has already been upgraded to the 2023 version previously then it'll just open up as normal in the new edition.


    @Nicole

    Yes that's correct, if you have Reckon Accounts Desktop 2023 currently installed then please uninstall that and download & install the latest release which includes the bug fixes above.

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  • berniedehmel
    berniedehmel Member Posts: 20 ✭

    My tax table version is v1.0.1 but has the same parameters as the info depicted on the v1.0.2 tax table screenshot:

    • 2324321 as your Tax Table Version number.
    • 01/07/2023 as the date which "Calculations are updated for:" *.
    • Any pays processed in the 2022/23 financial year will be processed with the 2022/23 PAYG Scales.
    • All pays processed in the 2023/24 financial year will use the new PAYG Scales.

    As I am not impacted by any of the three issues mentioned, do I have to do this update?

    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @berniedehmel

    You can remain on your existing v1.01 installation if you wish however we recommend to update to the new release just so you're future-proofed in the event you're affected by any of the issues outlined above at some point in the future.

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  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭

    So how do we uninstall our current version before installing the updated version? All the help sections suggest is to do this but don't show where or how.

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 963 Reckon Staff

    Here is a guide.

    https://help.reckon.com/article/6qea46kjxj-kba-331-performing-a-clean-un-install-and-re-install-of-reckon-accounts-business

    You can use the search function on the Help site if you encounter any specific error messages or to see what questions other community members may be asking about.

    image.png
    image.png


    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Sally Lennon
    Sally Lennon Member Posts: 3 ✭

    After uninstalling the previous 2023 version and installing the new version I am now receiving an error message when I try to open a company file ... "cannot find the language resource file (dblgen9.dll"

    I tried running a repair maintenance and restarting my computer. Still same error.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @Sally Lennon

    I'd recommend checking out this help guide for info on how to resolve that error message -

    https://help.reckon.com/article/usvi1vxq64-kba-5415-cannot-find-the-language-resource-file-dblgen-9-dll-error-when-opening-rab-after-a-re-install


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  • Sally Lennon
    Sally Lennon Member Posts: 3 ✭

    Thank you! Problem fixed!

  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭
    edited August 29

    Can't we just uninstall and then reinstall? I am trying to go through the manual steps to remove intuit files and not all of them can be removed, now having trouble with the registry files, it all seems like hard work just to reinstall an update when each year it's just a straight update to the next version 😣

  • Eric Murphy
    Eric Murphy Member Posts: 210 ✭✭✭

    @Priscilla_Ognenis Just uninstall the software through the control panel for a quick and easy way of doing it. Its the same as when you uninstall every year for the new version.

  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭

    Thanks Eric, I will try that, I asked yesterday for the process to uninstall and reinstall and in the above comments they have suggested a "clean uninstall and reinstall" but the manual process of removing files is becoming daunting. I need to have it back up and running asap. I will try that now, but I have uninstalled most of it already so I hope I can find it there.

  • Ann_10524711
    Ann_10524711 Member Posts: 10 ✭

    Hello Rav

    Can you please advise if it is necessary to uninstall the program or can the new updated version be installed as we usually do each year? will the new updated version override the existing 2023 one?

    Thanks, Ann

  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭

    No, it's gone from there. What would happen if I just reinstall now without manually removing the registry keys? and does it really have to be reinstalled in selective startup mode....this is confusing and ridiculous. I don't even have payroll so I should have left it well alone 😣

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20639519#Comment_20639519

    Hi Ann

    The new release is an updated version of the existing 2023 edition of Reckon Accounts Desktop so in this case it will require an uninstallation of the existing one you have prior the new one being installed.

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  • Ann_10524711
    Ann_10524711 Member Posts: 10 ✭

    Hi Rav

    Thanks for the confirmation on installation.

    Is this required to be done asap or by a particular date/deadline?

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    No, there's no rush Ann. This new release includes fixes for the specific issues outlined in the opening post above so if you've encountered any of those then its better to install it sooner rather than later but if not, then you can do so at your convenience.

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  • Ann_10524711
    Ann_10524711 Member Posts: 10 ✭

    Thank you for your advice.

  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭

    Can I just install my 2023 new version onto a different computer, I have had a lot of trouble with the uninstall and it has now crashed & I am madly trying to recover my data. I suggest that people ask for professional help. I assumed this was going to be a quick & easy fix, but just wondering how I go about installing on a separate computer now as I really need to get back up and running asap. I have a copy of all the licence & key codes etc.

  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 70 ✭✭

    Update: After my computer crashed 24 hours ago, and a sleepless night of trying to reboot, reset & backup, I took to repairer. 4 hrs later it was fixed and up to yesterday's restore point. I downloaded the new version and called your tech dept who remotely reinstalled the update. I recommend anyone to do this instead of trying to go through those confusing steps of uninstalling remnant files. I now have my new updated version working perfectly with my restored company file. What a difference a day makes 🤗

  • Leshelle
    Leshelle Member Posts: 103 ✭

    Hi Rav

    Can you explain further about this one?

    ✅ FIXED - Total gross in the STP file not being adjusted when Salary Sacrifice is present resulting in an incorrect amount populating in the BAS Label W1 Prefill from the ATO Business Portal.

    I thought one of the main changes of STP2 was that the ATO want to capture the un-adjusted GROSS at W1, so when I checked the pre fill at W1, I thought it is all correct. Are you saying its incorrect, and should be the same as it was in STP1, with Adjusted Gross at W1?

    Leshelle

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi @Leshelle

    There's a bit more info on that particular issue in our previous announcement on it HERE.

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