Email issues - COM class factory

System

This discussion was created from comments split from: 🚨 IMPORTANT info for Reckon Accounts 2023 Desktop - Bug Fixes ✅.

DebR

Hi Reckon team, @Rav, @Datarec_ReckonLtd,

I've completed the uninstall of the old 2023 version & installed the new 2023 version, but now emailing is not working. I'm getting the below error.

Please help!

Kind regards,

Deb

DebR

I have also already completed a 'repair' on MS office as recommended in the help article: https://help.reckon.com/article/6tnrx538bq-retrieving-the-com-class-factory-for-component-with-clsid-0006-f-03-a-0000-0000-c-000-000000000046-failed-due-to-the-following-error-80080005

Datarec

Hi @DebR

Can you take a screenshot and confirm whether you are indeed using Outlook V2 as the emailing option or something else?

Go to your Preferences and then Send Forms.

DebR

Hi @Datarec_ReckonLtd, I'm away from the office right now, but I can confirm that yes, I do indeed have Outlook V2 set as the email option (was the first thing I checked!) :)

DebR

Hi @Datarec_ReckonLtd,

Here is the screenshot.

DebR

So, for some strange reason, it's now working. I haven't changed anything since posting on Tuesday, other than turning the computer off and back on again, so maybe that's what it needed?! lol :)

Datarec

Hi @DebR

"Turning It Off and On Again" is a tried and true staple of computing.

It's a great tool to have in the troubleshooting toolbox.

I'm glad to hear it has saved the day once again.