Payslips not being emailed

We have just switched over to Reckon One from payroll premier. The first pay run has been undertaken but the pay slips are not being received by email by either the employees or myself (cc myself). I have ticked the employees and sent by the program but they are not being received - all staff emails are correct

Appreciate some ideas on how to solve this issue.

Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager
    edited August 30

    Hi @lesley

    When you're logged into Reckon Payroll, use the Product Switcher to switch to the associated Reckon One book.


    Go to Settings ➡ Book Settings ➡ Check if there is valid email address in the reply to email address field.

    Example below 👇


    If there is no email address listed in this field, please add your email address in and save it.

    Logout of Reckon Payroll and then log back in. Try sending your payslips again.


    Let me know how you get on.

  • lesley_9730541
    lesley_9730541 Member Posts: 49
    edited August 30

    Hi Rav

    Thank you so much - this appears to have solved the problem.

    Just another question - how to archive a terminated employee - I didn't tick the box after terminating an employee - can I do this now?

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Yes you certainly can 😊

    Click on specific employee then select the Options button in the top right corner ➡ click the Archive Employee option.


  • lesley_9730541
    lesley_9730541 Member Posts: 49

    Fabulous - all done

    Thanks Rav - I really appreciate your help during this transition time - hasn't been fun I must say.

    Hopefully most issues have been sorted now

    Thanks so much

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hopefully smooth sailing from here @lesley

    Its certainly going to be a little bit of an adjustment but once you've had some time with Reckon Payroll I think you'll find it a lot easier to work with than the old Payroll Premier.

    Sing out if you have any questions in future 😊