Submission has been rejected by the ATO

Question

Hi.

As see the below error messages, the connection is not working even though I have already provided the software ID using Access Manager and have checked it.

All clients upgraded to your New Reckon Payroll have the same problem. Before the upgrade, the clients had no error to submit STP to ATO.

I couldn't find what is wrong.

Please let me know how to solve this connection problem.

Regards

Karren Labrador · Answer

HI David Youda Kim,

For agent details, please log in to the https://portal.reckon.com/.  Click the GovConnect on the left side of the screen, and open the STP entity of the client. At the top right, you will Company & Client Advisor.

David Youda Kim · Answer

Hi Rav

Could you answer for the above question?

Can you share any updates on the progress?

Regards

David Youda Kim · Answer

I am a tax agent, so I have absolutely checked all details including a branch number when I upgrade to Reckon Payroll.

It is not a problem for one ABN, but this is happened to all companies upgraded.

One of my colleagues guesses it is happened by the agent details that is not immigrated together during upgrading. I couldn't also find in the new Reckon Payroll how to input or add the agent details.