My STP since 1 July is getting rejected.

gincoll
gincoll Member Posts: 4 Novice Member Novice Member
edited January 2024 in Reckon Payroll

How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    Answer ✓

    Glad to hear it worked @gincoll

    Just something to keep in mind is, STP is reported on a Year to Date basis only. So if your latest September submission has been successfully processed then its already updated your employee's YTD balances.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager

    Hi @gincoll

    What is the full error response you're receiving back for your submission? A screenshot would be super helpful if possible.

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    What adjustment are you referring to. The first 2 characters of what?

  • gincoll
    gincoll Member Posts: 4 Novice Member Novice Member
    IMG_0561[26].jpg

    This is the reason why STP rejected

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Are you using the payroll app or Hosted because you’ve posted this question under Hosted?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited September 2023

    Thanks for that @gincoll

    I'd recommend taking a look at the info in a previous post about this particular error response -

    https://community.reckon.com/discussion/comment/20637790#Comment_20637790


    It looks like you've posted this under Reckon Accounts Hosted however you're using the Reckon Payroll App, I'll move it to the right place 🙂

  • gincoll
    gincoll Member Posts: 4 Novice Member Novice Member

    Thanks.

    I've amended employee details and tried to submit the September STP.

    ATO response is "Processing" so we'll see if this works.

    Greg

  • gincoll
    gincoll Member Posts: 4 Novice Member Novice Member

    OK, looks like the change in Employee details has worked. I'll now go back and resubmit July and August.

    thanks very much

    Greg

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