Don't have permission to view Reckon Payroll

Question

I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error.

Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error.

Any ideas please?

Rav · Accepted Answer

Hi @Catherine Sinnott

In order to access Reckon Payroll you need to have either the admin or payroll admin role. There's more info on this including a link to our guide around permissions in our FAQ which I'll link below -

Reckon Payroll upgrade for Reckon One - Frequently Asked Questions (FAQ) 🙋‍♂️

Rav · Accepted Answer

Ah ok gotcha. Ok in that case, the admin/owner can create the payroll admin role and then grant it to you. To do that they just need login to Reckon One, then go to Settings ➡️ Roles ➡️ Add

Add in a Role Name eg. Payroll Admin for example and then give you any relevant permissions.

The default Payroll Admin role has the following permissions for payroll (click on the image for a larger view) and a few other limited permissions to other areas.