Don't have permission to view Reckon Payroll

I have "Super User" access to the Reckon books that I use, but when trying to update for STP2 I keep getting this error.

Another post said to take authorisation away and re-give it and wait a few hours, which we have done, but I am still getting the error.

Any ideas please?


Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    Answer ✓

    Hi @Catherine Sinnott

    In order to access Reckon Payroll you need to have either the admin or payroll admin role. There's more info on this including a link to our guide around permissions in our FAQ which I'll link below -

    Reckon Payroll upgrade for Reckon One - Frequently Asked Questions (FAQ) 🙋‍♂ī¸



    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    Answer ✓

    Ah ok gotcha. Ok in that case, the admin/owner can create the payroll admin role and then grant it to you. To do that they just need login to Reckon One, then go to Settings ➡ī¸ Roles ➡ī¸ Add

    Add in a Role Name eg. Payroll Admin for example and then give you any relevant permissions.

    The default Payroll Admin role has the following permissions for payroll (click on the image for a larger view) and a few other limited permissions to other areas.



    ℹī¸ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Answers

  • Catherine Sinnott
    Catherine Sinnott Member Posts: 36 ✭

    Hi Rav, thank you very much for that, however the owner and administrator of the books does not have the option to grant Payroll Admin rights - we have followed the instructions and Payroll Admin does not appear as an option at all. He would understandably like to retain the Administrator function for himself.

    Is there a way we can enable access to that for the owner/administrator?

    Cheers Cath

  • Catherine Sinnott
    Catherine Sinnott Member Posts: 36 ✭

    Thanks heaps for that, we will try that when he is back in the office (I only work Tuesdays so if he isn't back tonight I might not know until next week). Sorry I wasn't clear with my first question - and looking back through my history here, you have answered pretty much every question I have had over the years, so thank you for that too!

    Cheers Cath