Employee Details not saved

System
System Member Posts: 260 Moderator Moderator
edited September 2023 in Reckon Payroll
This discussion was created from comments split from: Add new employee in reckon one, always being informed employee details not saved.

Comments

  • tsccm
    tsccm Member Posts: 4 Novice Member Novice Member

    Hi all,

    I have the same problem with the OP but my problem is i cant go past step 2. I have no way to make it to step 4 as per the screen capture below. I have created default super but i cant go past step 2 of the new employee(this is where the following error comes up, " employee details not saved because super fund needs to be linked a super contact".

    image.png

    any help would be appreciated....

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @tsccm

    Is this appearing consistently for you? ie. if you cancel out of that employee and try to create them again does that particular message continue to appear?

  • tsccm
    tsccm Member Posts: 4 Novice Member Novice Member

    Hi,

    Yes it's a infinite loop, as new employee doesn't get saved so whatever I entered in step 1 and 2 is all lost so have to start over again. It's really frustrating.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @tsccm

    We've just had a fix go through in the last few minutes which should solve this. Can you please give it another go when you have a chance and let me know if its still giving you any trouble.

    Cheers

  • tsccm
    tsccm Member Posts: 4 Novice Member Novice Member

    @Rav ,


    Thanks for your response, unfortunately, problem is still the same, still haveing the error message and all data entries made are lost, needing to start all over again.

    How can you go live with a product with so many errors? wasting users valuable times? We are not here to be reckons' user testers are we? especially when we are paying you not other way around.....sigh....

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager
    edited September 2023

    @tsccm

    What is the name of the book that you're experiencing this on? I'd like to send through an access request so we can take a closer look.

    You've mentioned you've already created the Default Super Fund in your opening post, so just to confirm this is appearing under Settings ➡️ Superannuation Funds, correct?


    Do you have a Super Guarantee item in your pay item list? Go to Settings ➡️ Pay Items ➡️ Superannuation and confirm you have an active super guarantee item. ⚠️ THIS IS IMPORTANT ⚠️

    If you don't have an active Super Guarantee item, create one.

  • tsccm
    tsccm Member Posts: 4 Novice Member Novice Member

    @Rav ,

    thanks for your response.

    I didnt have SG as pay item, so ive created it and then retried..entereing the new employee details from scratch....doesnt work, gets stuck at the end of step 2 and all data is lost again.

    book name is our company/entity name so abit iffy disclosing in this open forum, dont you think? anyway for me to email you or something?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    No worries, that's understandable. Give our technical support team a call on 1300756663 and a technician can assist you directly over the phone.

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