How to fix - There is an issue with your account! 🔒 when upgrading to Reckon Payroll
There is an issue with your account - Important things to check
If you've been using Reckon One for payroll and STP submissions for a while and are now in the process of upgrading to Reckon Payroll but encountering the above message, there are a few things to check.
1️⃣ Your branch number in Reckon One is blank
Check the branch number field in your Reckon One book by going to Settings ➡ Book Settings ➡ Branch Number
Please ensure there is a valid entry in this field and it matches the branch number for your existing STP entity in GovConnect and select Save.
⚠️ If your ABN does not have a specific branch number the default is 001.
Once you've done the above, launch Reckon Payroll again.
2️⃣ You don't have the right permissions
To access Reckon Payroll you must have administrator or payroll administrator role provided to you by the current admin of the Reckon One book.
For information on applying roles to a shared user click HERE.
3️⃣ You don't have access to the STP entity
The owner/admin of the STP entity registered in GovConnect needs to share the STP entity with you.
For information on how to share an STP entity click HERE.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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