Cannot open company file, error codes -6000 & -301
I'm using Reckon Accounts Premier: Contractor edition 2023 and, up until now, have had a few minor issues, however this is one that I cannot fix, and have been waiting 3 working days now for Reckon to assist, however it is strangling me not being able to use RA.
I primarily store my data file on an external hard drive. This has never been an issue in the past, however mid week last week RA decided to have an issue, resulting in the software crashing. Since then, I have been unable to open the company file, and I can't run rebuilds on it (because I can't open it). The error codes -6000 and -301 are the only two codes I get.
As suggested by the online help section, I have tried to open the data file on a different computer to run a rebuild, however I get the same error codes, and still cannot run a rebuild.
Does anyone have any other tips or tricks on how I may get around this? I have got a pile of jobs here that need invoiced this week, however I can't do a thing and am stuck.
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