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lesley_9730541
lesley_9730541 Member Posts: 84 Reckoner Reckoner

Hi have 3 staff in the same company which appear to be set up exactly the same as the other 17 staff - when doing a pay run all other staff except these 3 have their annual leave and personal leave updated automatically. For some reason these 3 staff do not update - I have to do manually.

I have tried deleting this section to re-set up with these 3 staff but it doesn't allow me to delete as it says hours are owing - even tried changing hours to zero but still doesn't allow me to delete.

Thoughts would be appreciated

Thank you

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager
    edited November 2023

    Hi @lesley_9730541

    Are you using the same Annual and Personal Leave pay items for these 3 specific employees that you are for the others who are accruing correctly?

    Do you have multiple annual/personal leave items setup in Settings ➑️ Pay Items ➑️ Leave?


    Have they ever accrued correctly since making the move over to Reckon Payroll or has it never accrued for these 3 employees?

    πŸŽ‰ Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • lesley_9730541
    lesley_9730541 Member Posts: 84 Reckoner Reckoner

    Hi Rav

    I just noticed that these employees were set up as normal hours with the other staff being set up as ordinary hours - I have changed them all to ordinary hours.

    I then checked the settings and noticed normal hours did not have the box ticked to included in time worked leave accruals - I have ticked this now as well just to be sure

    Thank you as always Rav - you always manage to solve my issues.

    Have a nice day

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,216 Reckon Community Manager Community Manager

    Excellent detective work @lesley_9730541 πŸ•΅οΈβ€β™€οΈ, glad you got to the bottom of that πŸ™Œ

    πŸŽ‰ Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.