Leave

lesley_9730541

Hi have 3 staff in the same company which appear to be set up exactly the same as the other 17 staff - when doing a pay run all other staff except these 3 have their annual leave and personal leave updated automatically. For some reason these 3 staff do not update - I have to do manually.

I have tried deleting this section to re-set up with these 3 staff but it doesn't allow me to delete as it says hours are owing - even tried changing hours to zero but still doesn't allow me to delete.

Thoughts would be appreciated

Thank you

Rav

Hi @lesley_9730541

Are you using the same Annual and Personal Leave pay items for these 3 specific employees that you are for the others who are accruing correctly?

Do you have multiple annual/personal leave items setup in Settings ➡️ Pay Items ➡️ Leave?

Have they ever accrued correctly since making the move over to Reckon Payroll or has it never accrued for these 3 employees?

lesley_9730541

Hi Rav

I just noticed that these employees were set up as normal hours with the other staff being set up as ordinary hours - I have changed them all to ordinary hours.

I then checked the settings and noticed normal hours did not have the box ticked to included in time worked leave accruals - I have ticked this now as well just to be sure

Thank you as always Rav - you always manage to solve my issues.

Have a nice day

Rav

Excellent detective work @lesley_9730541 🕵️‍♀️, glad you got to the bottom of that 🙌